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  • Webinar Deck
    March 14, 2023

    In 2023, business leaders will need to carefully align their workforce strategies with evolving business needs and budgets. While no location offers all the required skills at the desired price points, there are a few markets…
  • Executive Briefs
    Jan. 27, 2023

    This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us In 2021 and 2022, the global services market experienced significant growth across geographies, driven by factors such as strong…
  • State of the Market
    Dec. 29, 2022

    The global services market grew significantly in 2021 and 2022 across geographies driven by factors such as strong post-pandemic recovery, increased demand for value-added and digital services, and higher enterprise offshoring/nearshoring. However, global macroeconomic conditions and…
  • Location Spotlight
    Dec. 07, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    Nov. 07, 2022

    Over the last two decades, India has accounted for a lion’s share in overall global services delivery, and it continues to be the most leveraged location for services delivery. The country’s skilled talent base can support…
  • Location Spotlight
    Oct. 14, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals stay ahead of the…
  • Location Spotlight
    Aug. 30, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    Aug. 17, 2022

    As the economic and global effects of the COVID-19 pandemic wear off, enterprises are looking for newer destinations to deliver IT-BP processes. One such destination is Middle East and North Africa (MENA), which is experiencing significant…
  • Viewpoint
    June 24, 2022

    On June 20, 2022, Colombia elected its first leftist president, Gustavo Petro. A former guerrilla rebel member, Petro has promised radical reforms to address challenges related to inflation and inequality, bring in foreign investments, and reduce…
  • Location Spotlight
    June 23, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Location Spotlight
    June 14, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals stay ahead of competition…
  • Event
    May 24, 2022

    If you’re a workforce leader and you feel overwhelmed or in search of solutions because of our current talent market, you’re not alone. The uncertain geopolitical climate in Europe, talent markets with high inflation in Asia-Pacific…
  • Webinar Deck
    May 24, 2022

    If you're a workforce leader and you feel overwhelmed or in search of solutions because of our current talent market, you're not alone. The uncertain geopolitical climate in Europe, talent markets with high inflation in Asia-Pacific…
  • Location Spotlight
    May 24, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    April 07, 2022

    As the world struggles with the next normal following the pandemic, it is apparent that technology will be vital to ensuring businesses’ future resilience. Technology services have become critical for enterprises to achieve the triple mandate…
  • Location Spotlight
    March 29, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Blog
    Feb. 28, 2022

    The fresh armed offensive launched by Russia at the end of February has disrupted the service delivery ecosystem almost across the whole of Ukraine. Everest Group moved Ukraine’s operating and business environment risk rating to ”High”…
  • Viewpoint
    Feb. 24, 2022

    Russia launched an invasion of Ukraine on February 24, 2022, after formally recognizing the areas of Donetsk and Luhansk as independent territories on February 22, 2022. The fresh offensive includes attacks on Kyiv and some other…
  • Executive Briefs
    Jan. 28, 2022

    Global service delivery strategy is standing at the cusp of disruption due to the pandemic’s massive impact, the rise of remote working, and the demand for niche skills driving the talent war. Additionally, forces such as…
  • Location Spotlight
    Jan. 28, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…

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