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Showing 249 results
  • Event
    Feb. 15, 2024

    Facilitated by Everest Group This in-person roundtable will center around current pivotal themes that significantly impact our workplace and the future of diversity and inclusion: return to office (RTO) and advancements in artificial intelligence (AI). Everest…
  • State of the Market
    Feb. 14, 2024

    The Customer Data Platform (CDP) landscape is swiftly evolving due to the growing demand for data-driven real-time personalization, loyalty, and engagement. This evolution has heightened the significance of CDP providers adapting their offerings to meet changing…
  • Provider Compendium
    Dec. 21, 2023

    European enterprises are rapidly embracing user experience design, prioritizing seamless interactions across customer, employee, and partner domains. Their dedication to excellence is grounded in a commitment to sustainability and ethical practices, extending to the development of…
  • Provider Compendium
    Dec. 18, 2023

    The rising digital native population demands seamless and innovative experiences driven by emerging technologies. Providing such experiences necessitates a robust and interconnected set of solutions to deliver seamless connected experiences supported by technology. The emphasis on…
  • State of the Market
    Dec. 18, 2023

    In today’s hyper-connected world, customers engage with brands across multiple touchpoints, escalating the demand for seamless experiences and personalized interactions. The unprecedented demand for content, coupled with rising customer expectations, presents a challenge for marketers to…
  • Viewpoint
    Dec. 15, 2023

    As the technology landscape continues to evolve, the pressure on enterprises to transform and maintain a competitive edge has intensified. Transformation has emerged as a key focus area for enterprises, facilitating the development of new products…
  • PEAK Matrix®
    Dec. 12, 2023

    The rising digital native population seeks seamless and innovative experiences driven by emerging technologies. Providing such connected experiences supported by technology requires a robust and interconnected set of solutions. In our digitally driven society, Digital Experience…
  • State of the Market
    Nov. 30, 2023

    The number of organizations that are proactively investing in ESG-related initiatives, is on the rise. It is essential to recognize that ESG is no longer a niche concern but a central aspect of business strategy. ESG…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Provider Compendium
    Nov. 27, 2023

    In North America, enterprises are actively integrating the growing importance of experience design with their investments in emerging technologies such as generative AI, the metaverse, and blockchain. Customers no longer view a captivating and well-tailored experience…
  • PEAK Matrix®
    Nov. 24, 2023

    Within Europe, there is a paramount emphasis on crafting experiences that not only meet the expectations of customers and employees but also align with the region's robust commitment to sustainability and ethical practices. Corporations recognize that…
  • PEAK Matrix®
    Nov. 06, 2023

    In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain. Customers no longer view a captivating and well-tailored experience as…
  • Location Spotlight
    Sep. 20, 2023

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • LinkedIn Live
    Sep. 07, 2023

    Watch this LinkedIn Live session for in-depth coverage on offshoring services to Georgia and its potential as a global services delivery destination, including the region's operating environment, the impact of its government policies, workforce capabilities, and…
  • State of the Market
    Aug. 28, 2023

    The digital commerce sector is steadily expanding, driven by technological advances. Along with next-generation technologies such as AR/VR, blockchain, and IoT, generative AI is also gaining momentum in this space, holding significant potential to impact digital…
  • Market Insights™
    Aug. 23, 2023

  • Market Insights™
    Aug. 23, 2023

  • Market Insights™
    Aug. 23, 2023

  • Location Spotlight
    Aug. 20, 2023

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Event
    Aug. 17, 2023

    Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape? Watch this webinar as Everest Group experts deliver…

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