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Arjun Kumar Emma Handler Rajesh Ranjan Ashish Sehdev

PEAK Matrix®
March 24, 2017

Rajesh Ranjan

Managing Partner

Supply Chain Management (SCM) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Increasing complexity in supply chain and global cost pressures are driving buyers to look for service providers who can deliver end-to-end SCM solutions that go beyond the traditional boundaries of procurement, logistics, and inventory management. Service…
Provider Compendium
Jan. 24, 2017

Harsh Kapoor

Assistant Manager

Rajesh Ranjan

Managing Partner

Technology in BPS – Service Provider Profile Compendium 2016

As the realities of the global business environment change, the Business Process Services (BPS) industry is also under pressure to transform. Buyers are increasingly demanding results beyond cost reduction and operational efficiencies. They want BPS to…
State of the Market
Dec. 28, 2016

Rajesh Ranjan

Managing Partner

Finance and Accounting Outsourcing (FAO) Annual Report 2016 – Evolving from “Cost Center” to “Strategic Business Partner”

With stabilizing demand & market shares and a tapering down in yearly revenue growth, the FAO market has been exhibiting characteristics of a mature market. However, the year 2015 appears to be an exception to this…
Provider Compendium
Dec. 09, 2016

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2016

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016. This report provides comprehensive…
Thematic Report
Nov. 23, 2016

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Global HR Outsourcing Trends Handbook 2016

The Human Resource Outsourcing (HRO) market, which has traditionally been one of most outsourced business processes, grew at a rate of ~8% in 2015. Within the broader market, payroll outsourcing continued to be the largest market…
State of the Market
Nov. 18, 2016

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Vishal Gupta

Partner

Recruitment Process Outsourcing (RPO) Annual Report 2016 – Opportunities Abound in a Buoyant Market

The global Recruitment Process Outsourcing (RPO) market continued to remain one of the fastest growing single-process HRO markets. It posed a strong growth rate of 17% in 2015 backed by the resurgence of the growth in…
State of the Market
Sep. 30, 2016

Manu Aggarwal

Partner

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Banking BPO Annual Report 2016: Riding on the Digital Wave and Advancing in Automation

Banks are currently in a state of change as they are being challenged by a multitude of macroeconomic, regulatory, and other factors certain to alter their course. Service providers can support banks in these tough times…
Thematic Report
Sep. 30, 2016

Anil Vijayan

Partner

Rajesh Ranjan

Managing Partner

Benefits Administration Outsourcing (BAO) – Evolving Customer Needs in a Complex Regulatory Landscape

Benefits Administration Outsourcing (BAO) is one of the largest and most mature markets in HRO. It grew at a steady rate of ~5% to reach US$7.3 billion in annualized revenue. The Health & Welfare (H&W) administration…
PEAK Matrix®
Aug. 11, 2016

Anil Vijayan

Partner

Harsh Kapoor

Assistant Manager

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The MPHRO service provider landscape is dominated by the top five providers in terms of market success and delivery capability. However, other players have also invested in developing their capabilities and some of them have seen…
PEAK Matrix®
Aug. 05, 2016

Manu Aggarwal

Partner

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Capital markets BPO continued to grow rapidly and achieved close to 15% revenue growth in 2015, led by investment banking. While the major growth regions are still the mature markets such as North America, United Kingdom,…
Blog
July 13, 2016

Rajesh Ranjan

Managing Partner

BPO Majors Ignoring Buried Treasure Resulting in Gross Undervaluation | Sherpas in Blue Shirts

Great goldmines lie hidden in large BPO providers’ backyards. A few clever ones have just started digging up fortunes. Some are, quite unfortunately, dragging their feet or blaming their tools. Most others are sleeping on tons…
Viewpoint
July 07, 2016

Harsh Kapoor

Assistant Manager

Rajesh Ranjan

Managing Partner

Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 1

The global business environment is undergoing fundamental shifts driven by economic, demographic, regulatory, and technological changes. These shifts are disrupting existing business models and creating new ones, and Business Process Services (BPS) is no exception. From…
Viewpoint
July 07, 2016

Harsh Kapoor

Assistant Manager

Rajesh Ranjan

Managing Partner

Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 2

As we noted in part one Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 1 The What and Why of this two-part report, the global business environment is experiencing major shifts as a result…
Thematic Report
June 30, 2016

Rajesh Ranjan

Managing Partner

Multi-country Payroll Platform (MCPP) Assessment

The Multi-country Payroll Outsourcing (MCPO) market is among the fastest growing markets in the Human Resource Outsourcing (HRO) space. It is also one of the most competitive markets. The Multi-Country Payroll Platform (MCPP), which underpins this…
PEAK Matrix®
June 30, 2016

Rajesh Ranjan

Managing Partner

Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The global multi-process FAO market witnessed good traction in 2015 with over 100 new contracts signed. Transactional Finance & Accounting (F&A) activities, such as Procure-to-Pay (P2P), witnessed increased commoditization, especially with the implementation of Robotic Process…
PEAK Matrix®
June 29, 2016

Manu Aggarwal

Partner

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The Banking BPO landscape is undergoing a significant shift with Robotic Process Automation (RPA) disrupting the norm. The impact of RPA is higher in rule-based transactional activities, especially in the lines of businesses such as cards…
PEAK Matrix®
June 29, 2016

Anil Vijayan

Partner

Rajesh Ranjan

Managing Partner

Benefits Administration Outsourcing (BAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The Benefits Administration Outsourcing (BAO) market is a consolidated space dominated by a handful of players. However, the recent healthcare reforms and the strategic shift from Defined Benefits (DB) to Defined Contributions (DC) have created increased…
Provider Compendium
June 28, 2016

Rajesh Ranjan

Managing Partner

Sharang Sharma

Vice President

Vishal Gupta

Partner

Analytics Business Process Services (BPS) – Service Provider Compendium 2016

The Analytics BPS service provider compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the Analytics BPS market. The study provides a detailed five-page profile of each Analytics BPS service provider assessed, which…
PEAK Matrix®
June 03, 2016

Rajesh Ranjan

Managing Partner

Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Introduction The PO service provider landscape is evolving, as players continually enhance their capabilities to seize new opportunities. Service providers are focusing on a variety of innovative strategies to create differentiation in an increasingly competitive market,…
Thematic Report
May 06, 2016

Rajesh Ranjan

Managing Partner

Driving Business Outcomes in Aftersales Supply Chain

Executive Summary The next-generation of global business process services is being ushered in by drivers that extend beyond traditional metrics such as cost arbitrage. The primary ask of the buyers is now centered on driving business…

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Rajesh Ranjan

Arjun Kumar

Ashish Sehdev

Emma Handler

Supply Chain Management (SCM) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Technology in BPS – Service Provider Profile Compendium 2016

Finance and Accounting Outsourcing (FAO) Annual Report 2016 – Evolving from “Cost Center” to “Strategic Business Partner”

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2016

Global HR Outsourcing Trends Handbook 2016

Recruitment Process Outsourcing (RPO) Annual Report 2016 – Opportunities Abound in a Buoyant Market

Banking BPO Annual Report 2016: Riding on the Digital Wave and Advancing in Automation

Benefits Administration Outsourcing (BAO) – Evolving Customer Needs in a Complex Regulatory Landscape

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

BPO Majors Ignoring Buried Treasure Resulting in Gross Undervaluation | Sherpas in Blue Shirts

Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 1

Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 2

Multi-country Payroll Platform (MCPP) Assessment

Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Benefits Administration Outsourcing (BAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Analytics Business Process Services (BPS) – Service Provider Compendium 2016

Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Driving Business Outcomes in Aftersales Supply Chain

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