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  • Thematic Report
    Jan. 18, 2019

    Insights from our research reveal that despite service providers investing heavily to enhance their capabilities, the proportion of satisfied customers has only marginally increased by two percentage points in the last two years. Service providers have…
  • Blog
    Dec. 10, 2018

    On December 6, 2018, HCL announced it had acquired seven IBM products across security, commerce, and marketing for a record US$1.8 billion. To provide a financial context to this acquisition: HCL, India’s third largest IT services…
  • PEAK Matrix®
    Nov. 30, 2018

    As enterprises have witnessed positive returns from investments in IoT pilot projects, many are now embarking on the idea of transformation with connected ecosystems and large-scale rollouts. However, lack of clear visibility and quantified benefits in…

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