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For those tracking the global service market, reports of 10-15% salary increases in low-cost countries is almost expected. For executive management not familiar with the offshoring of services, seeing these headlines in the business press is…
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During a panel on which I participated at the recent Shared Services and Outsourcing Week conference in Orlando, the topic of “hybrid models” came up again. Most of the market bandying about the term were illustrating…
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Summary report now available | DownloadAs you may recall, in December Everest Group announced that we were partnering with Shared Services & Outsourcing Network (SSON) to launch the industry’s first-ever survey to investigate Vertical Industry-specific Strategies…
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With the maturation of legacy service delivery models, everyone is looking for the next lever to pull.And the first-ever survey into how shared services and outsourcing models are maturing by industry – being jointly conducted by Everest…
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Infosys’s BPO Colloquium late last week, in Boca Raton, Florida, was a good event and a nice chance to catch-up with old friends. A couple of day’s worth of sessions covering a wide range of forward-looking…
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This is the second in a series of thought leadership articles by Eric Simonson on the continuing role of captives in the global services landscape. Building upon a May blog post, we recently published a report…
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This is one in a series of thought leadership articles by Eric Simonson on the continuing role of captives in the global services landscape. ______________________________________________________________ Most major news outlets write obituaries about the famous far in…
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With the announcement by Barack Obama that Osama bin Laden has been killed after a nearly 10-year hunt, the world seems to be on the path towards being a bit safer. Hopefully that is what will…
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The IT services industry has been abuzz since iGATE’s January 10, 2011 announcement of its definitive agreement to acquire Patni. And we, along with all those who felt they had at least two cents to share,…
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After more than a year of “will it happen, and who will it be?” speculation, Patni Computers is finally being scooped up…by iGATE Corporation. On January 10, 2011, iGATE announced the signing of a definitive agreement…
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I always pause, and frequently cringe, when buyers in the first months of a new outsourcing relationship say that everything is going well because they are not having any problems. Although a honeymoon period is attractive…
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Just back in Delhi for the first time since the Commonwealth Games concluded. As many will recall from media coverage before the games, Delhi struggled to get everything in place in advance – the venues, housing…
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Doctors, lawyers, and cops have a pretty cool deal – not only can they enjoy their work at work, it seems that they can enjoy their work on multiple television shows at home as well. As…
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