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  • Thematic Report
    Feb. 22, 2018

    A large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability…
  • Viewpoint
    Jan. 30, 2018

    The enterprise chatbot landscape is undergoing a significant shift, driven by the digital workplace paradigm. Enterprise interest in chatbots is peaking as a result of the need to deliver on the twin mandates of user experience…
  • Thematic Report
    Jan. 25, 2018

    IT security is clearly amongst the top IT investment priorities for enterprises across industries. The proliferation of endpoints, rapid adoption of cloud, and increasingly stringent regulations are creating a strong demand for next-generation IT security services…
  • PEAK Matrix®
    Dec. 11, 2017

    Cloud is increasingly becoming an integral part of global services engagements. A majority of enterprises today believe that cloud is the bedrock of their digital business. As a result, public, private, and hybrid cloud adoption is…
  • State of the Market
    Nov. 27, 2017

    The rapid strides in technology in context of cloud-based delivery models, software-defined infrastructure, automation, containerization, and serverless computing are leading towards a collapsing technology stack, which is set to have a profound impact on the IT…
  • PEAK Matrix®
    Aug. 25, 2017

    Security threats are increasing in complexity, size, and variety. The rapid digitalization has made the enterprise IT security landscape highly complex and challenging to handle, as CISOs look to guard their enterprise environments against burgeoning internal…
  • PEAK Matrix®
    July 13, 2017

    As focus on user experience within workplace services continues to rise, “digital workplace” is coming into common parlance. However, there is significant market confusion as to what a digital workplace truly stands for and what defines…
  • PEAK Matrix®
    May 31, 2017

    In today’s digital age, where “applications are the business,” establishing agile, resilient, and cost-effective IT operations has become critical for enterprises. The need for “business-aligned” IT operations has translated into mainstream adoption of flexible, enterprise-grade IT…
  • PEAK Matrix®
    April 18, 2017

    In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT…
  • Thematic Report
    Feb. 23, 2017

    Enterprise dissatisfaction is at an all-time high with respect to traditional issues, such as project management, execution, and pricing, as well as lack of meaningful innovation. Additionally, disruptive factors such as saturation, slowing growth rate, and…
  • PEAK Matrix®
    Dec. 19, 2016

    Protectionist sentiments across regions are on a high with recent events, such as Brexit, election of Donald Trump as the U.S. President, and strengthening of the Russian protectionist policy, adding further fervor. Against this backdrop, hosted…
  • Viewpoint
    Oct. 24, 2016

    With increasing digitalization of the enterprise workplace, end-user experience is taking center stage. Today’s enterprise IT is tasked with establishing a workplace environment that mirrors the personal digital lives of employees and leverages coherent next-generation technologies…
  • PEAK Matrix®
    Sep. 21, 2016

    Private cloud deployment continues to witness increasing acceptance/traction as enterprises try to make their IT setups streamlined and flexible, while at the same time adhering to various industry- and geography-specific security and compliance requirements. Maximizing returns…
  • Blog
    Sep. 13, 2016

    IT infrastructure environments are getting increasingly complicated to manage, particularly because enterprises are adopting agile delivery models – e.g., cloud and as-a-service – to meet the dynamic needs of their digital businesses. As assets proliferate, process…
  • Blog
    Sep. 08, 2016

    IT infrastructure services automation is evolving rapidly as the objective function shifts from efficiency gains to service resiliency and agility. IT infrastructure processes have become dynamic and complex, and traditional automation strategies, characterized by siloed initiatives…
  • Thematic Report
    Sep. 07, 2016

    Introduction The lack of a “coherent and business context-centered” IT infrastructure service automation strategy currently inhibits enterprises from realizing desired benefits from IT infrastructure investments. Enterprises need a sound automation strategy that: Offers high agility and…
  • State of the Market
    July 26, 2016

    Introduction Infrastructure As Code (IAC) has thrown DevOps a lifeline – it offers a comprehensive approach for automating the end-to-end provisioning and management of IT infrastructure through code, which is built and maintained based on software…
  • PEAK Matrix®
    June 17, 2016

    User experience has taken center-stage in the workplace – today’s enterprises are tasked with building a digital workplace that can mirror the personal digital lives of employees and help create a brand and environment that is…
  • Viewpoint
    May 25, 2016

    HPE has announced that it will spin off its enterprise services unit and merge it with CSC to create a new “pure play” IT services company. The new entity, which will come into existence no later…
  • State of the Market
    March 30, 2016

    Introduction As cloud adoption becomes mainstream, enterprises are demanding more value and do not consider every cloud deployment to be transformative. This could have a significant impact on cloud service providers who have gained market prominence…

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