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  • June 16, 2025

    Imagine asking a complex question and getting the perfect answer instantly, and without clicking a single link. That’s not a glimpse into the future; it’s happening now. For decades, traditional Search Engine Optimization (SEO) was about…
  • State of the Market
    June 13, 2025

    Sustainability has evolved from a corporate aspiration into a business-critical mandate, and technology-enabled services are emerging as vital tools in accelerating enterprise sustainability efforts. This report presents a structured, in-depth view of the sustainability enablement technology…
  • Viewpoint
    June 11, 2025

    As marketing becomes more digital, dynamic, and data-intensive, enterprises face growing pressure to deliver personalized, real-time experiences that drive measurable results. Traditional systems of record and engagement merely store data or manage interactions, but they do…
  • June 10, 2025

    Portugal has long stood out as a talent -rich and cost-effective destination for Global Business Services (GBS), Information Technology (IT), Business Process Outsourcing (BPO), and Customer Experience (CX) delivery. However, the country’s evolving labor landscape, shaped…
  • Briefings
    June 03, 2025

    As macroeconomic uncertainty continues to shape global demand, green shoots are emerging in the technology and services landscape. Join Everest Group’s UK&I and Europe experts for an exclusive breakfast briefing in London to explore how organisations…
  • Location Spotlight
    May 28, 2025

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Thematic Report
    May 26, 2025

    Agentic AI is redefining the future of marketing and Customer Experience (CX). Unlike traditional AI, which requires human initiation, agentic AI systems are autonomous, goal-driven agents capable of managing CX and marketing workflows end-to-end – acting,…
  • PEAK Matrix®
    May 26, 2025

    As businesses navigate a rapidly evolving marketing landscape, providers are becoming key partners in delivering seamless data-driven customer experiences. The rise of omnichannel marketing and increased demand for hyper-personalization are driving enterprises to adopt marketing providers…
  • May 20, 2025

    Elevate – Dallas 2025 will gather 300+ growth-responsible leaders – CROs, CMOs, Heads of Product, CX, Alliances, and Strategy – to tackle one challenge: How do you keep revenue scaling as markets, buyers, and tech keep…
  • May 12, 2025

    This blog kicks off a three-part series on one of the most dynamic segments in the sustainability tech market: carbon accounting platforms. If you’re looking to understand where the space is heading – from strategic use…
  • LinkedIn Live
    May 07, 2025

    In the age of intelligent automation, customer experience (CX) leaders explored the next frontier: agentic AI. With greater autonomy and decision-making capabilities, agentic AI is reshaping how enterprises deliver responsiveness, personalization, and efficiency across the customer…
  • May 06, 2025

    LATAM View the full report
  • May 06, 2025

    LATAM View the full report
  • Viewpoint
    April 29, 2025

    On April 22, 2025, tensions between India and Pakistan escalated sharply after a terrorist attack in Pahalgam, Jammu and Kashmir, that killed 26 civilians. India accused Pakistan of supporting terrorism over the years, while Pakistan denied…
  • Event
    April 22, 2025

    In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance…
  • Webinar Deck
    April 22, 2025

    In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance…
  • Thematic Report
    April 10, 2025

    As digital technologies increasingly contribute to carbon emissions, enterprises are under increasing pressure to make their IT operations more sustainable. Regulatory mandates, evolving ESG commitments, and stakeholder expectations are pushing organizations to treat IT not just…
  • PEAK Matrix®
    April 07, 2025

    As businesses adapt to an increasingly complex data ecosystem, Customer Data Platforms (CDPs) continue to expand beyond simple data aggregation. Stricter data privacy regulations, third-party cookies’ decline, and the growing demand for personalized customer experiences are…
  • Tech Launch Perspective
    April 07, 2025

    Agentic AI is redefining Customer Experience (CX) orchestration by making it adaptive, proactive, and autonomously scalable. It connects systems and humans, enabling organizations to deliver highly personalized, emotionally intelligent, and contextually aware interactions at scale. At…
  • Thematic Report
    April 07, 2025

    LATAM is a strong nearshore option for global service delivery, offering proximity to North America, a skilled bilingual workforce, and cost benefits. Companies seeking operational efficiency and geographic diversification through nearshoring turn to this region. LATAM’s…

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