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Arjun Kumar Emma Handler Rajesh Ranjan Ashish Sehdev

PEAK Matrix®
Nov. 09, 2017

Rajesh Ranjan

Managing Partner

Finance & Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The global multi-process FAO market witnessed a robust growth of 9-10% in 2016. The demand for FAO services remained strong from both the traditional markets of North America and Continental Europe, as well as from the…
Thematic Report
Nov. 03, 2017

Amardeep Modi

Vice President

Rajesh Ranjan

Managing Partner

Business Process Services Delivery Automation (BPSDA) – State of the Market Report – 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo on both the demand- and supply-side of the market. Enterprises are expecting not only…
Webinar Deck
Oct. 11, 2017

Michel Janssen

Chief Research Officer

Rajesh Ranjan

Managing Partner

Webinar Deck: Impact of Digital on the Future of Business Process Services (BPS) Industry – What, Where, and How?

Digital has emerged as the biggest disruptive force challenging existing business models and shaping the new ones. The BPS industry is no exception. However, most studies in this space have taken an overarching view rather than…
Provider Compendium
Sep. 29, 2017

Rajesh Ranjan

Managing Partner

Vignesh Kannan

Vice President

Procurement Outsourcing (PO) – Service Provider Profiles Compendium 2017

The Procurement Outsourcing (PO) Service Provider Profile Compendium 2017 provides accurate, comprehensive, and fact-based snapshots of service providers in the multi-process PO market. The study provides a detailed profile of each PO service provider assessed, with…
PEAK Matrix®
Sep. 28, 2017

Manu Aggarwal

Partner

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The landscape for capital markets BPO is becoming increasingly competitive as service providers continue to evolve their capabilities and gain market share. The advent of Robotic Process Automation (RPA) is playing a major role in shifting…
PEAK Matrix®
Sep. 28, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The MPHRO service provider landscape continues to be dominated by the top five providers - Accenture, ADP, Alight Solutions, IBM, and NGA Human Resources, in terms of market success and delivery capability. However, other players are…
Blog
Sep. 27, 2017

Rajesh Ranjan

Managing Partner

BPaaS is Dead – Long Live BPaaS | Sherpas in Blue Shirts

Renowned futurist Kevin Kelly once said, “Possession is not as important as it once was. Accessing is more important than ever.” The rise of Uber is a prime example of the shift to an access-based consumption…
Provider Compendium
Sep. 26, 2017

Amardeep Modi

Vice President

Rajesh Ranjan

Managing Partner

Business Process Services Delivery Automation (BPSDA) – Service Provider Profile Compendium 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
Provider Compendium
Aug. 07, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium 2017

The Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium is a companion to Everest Group’s latest study, the Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape with PEAK Matrix™ Assessment, March 2017. This report provides…
Webinar
July 26, 2017

Rajesh Ranjan

Managing Partner

Total Talent: The Future of Workforce Solutions | Webinar

Wednesday, July 26 | 11:00 am - 12:00 pm EDT Register for the webinar Research Partner Rajesh Ranjan will help lead a Pontoon-hosted webinar titled Total Talent: The future of workforce solutions. Webinar attendees where they hear highlights…
State of the Market
July 14, 2017

Rajesh Ranjan

Managing Partner

Vignesh Kannan

Vice President

Procurement Outsourcing (PO) Annual Report – 2017: Leap Towards Digital Transformation

The global multi-process Procurement Outsourcing (PO) market registered a growth of 9% in 2016. Both organic and inorganic factors contributed to the overall growth. The market witnessed increasing instances of service provider switching. Buyers have become…
State of the Market
July 10, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Country Payroll Outsourcing (MCPO) – Annual Report 2017 – Evolution of Drivers and Enablers in a Rapidly-growing Market

The Multi-Country Payroll Outsourcing (MCPO) market is one of the fastest growing markets in the HR outsourcing space. This growth is largely driven by buyers’ need for better control and visibility of their payroll operations across…
PEAK Matrix®
July 05, 2017

Amardeep Modi

Vice President

Rajesh Ranjan

Managing Partner

Business Process Services Delivery Automation (BPSDA) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
State of the Market
June 30, 2017

Rajesh Ranjan

Managing Partner

Recruitment Process Outsourcing (RPO) Annual Report 2017 – Strategic Value Creation in a Rapidly Evolving Market

The global Recruitment Process Outsourcing (RPO) market continued to remain one of the fastest growing single-process HRO markets. It grew at a rate of 16% in 2016, backed by strong growth in Europe, Middle East, and…
PEAK Matrix®
June 28, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The MCPO market has grown rapidly at a CAGR of ~21% from 2014 to 2016, to cross US$1.5 billion. The MCPO market is currently dominated by only a handful of service providers. However, due to rapid…
PEAK Matrix®
June 21, 2017

Rajesh Ranjan

Managing Partner

Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The PO service provider landscape is transforming at a fast pace, as players evaluate several alternatives to build differentiated capabilities. Service providers are exploring the role of talent vs. technology to achieve the right balance required…
Blog
June 19, 2017

Rajesh Ranjan

Managing Partner

Is Big Bad? Two Sides of the Coin for Scaled-up BPS Providers in the Digital-First World | Sherpas in Blue Shirts

One of my favorite quotes is “Disruption doesn’t discriminate.” And you’d have to be living under a rock if you hadn’t noticed the fundamental shifts taking place in the global services market due to digital disruption.…
Thematic Report
June 19, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Workday-Based Human Resources Business Process Services (HR BPS) Market Report 2017 – Opportunities Abound in Employee-Centric HR Services

The HR industry is undergoing a sea of change. Emphasis on employee experience has increased multi-fold. An increasing number of enterprises are now looking to leverage new-age concepts of cloud, mobility, and analytics to better engage…
PEAK Matrix®
June 12, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Workday-Based Human Resources Business Process Services (HR BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

There has been a shift in the way enterprises approach their HR processes. There is an increased focus on utilizing new-age concepts of cloud, mobility, and analytics to make HR processes more business driven. Emphasis on…
Viewpoint
May 06, 2017

Rajesh Ranjan

Managing Partner

Finance of the Future

In a rapidly changing world, that is leading to increased localization and uncertainty, asset-light organizations have the advantage of being more agile and swift as they respond to these changes. The Finance & Accounting (F&A) of…

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Rajesh Ranjan

Arjun Kumar

Ashish Sehdev

Emma Handler

Finance & Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Business Process Services Delivery Automation (BPSDA) – State of the Market Report – 2017

Webinar Deck: Impact of Digital on the Future of Business Process Services (BPS) Industry – What, Where, and How?

Procurement Outsourcing (PO) – Service Provider Profiles Compendium 2017

Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

BPaaS is Dead – Long Live BPaaS | Sherpas in Blue Shirts

Business Process Services Delivery Automation (BPSDA) – Service Provider Profile Compendium 2017

Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium 2017

Total Talent: The Future of Workforce Solutions | Webinar

Procurement Outsourcing (PO) Annual Report – 2017: Leap Towards Digital Transformation

Multi-Country Payroll Outsourcing (MCPO) – Annual Report 2017 – Evolution of Drivers and Enablers in a Rapidly-growing Market

Business Process Services Delivery Automation (BPSDA) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Recruitment Process Outsourcing (RPO) Annual Report 2017 – Strategic Value Creation in a Rapidly Evolving Market

Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Is Big Bad? Two Sides of the Coin for Scaled-up BPS Providers in the Digital-First World | Sherpas in Blue Shirts

Workday-Based Human Resources Business Process Services (HR BPS) Market Report 2017 – Opportunities Abound in Employee-Centric HR Services

Workday-Based Human Resources Business Process Services (HR BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Finance of the Future

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