Showing 105 results
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Thematic Report March 20, 2015
Service Delivery Automation (SDA) - The Business Case for Robotic Process Automation in Finance and Accounting
Introduction In the 1990s, ERP and shared services concepts fuelled the emergence and growth of centralized Finance and Accounting (F&A), Human Resources (HR), procurement, and other business functions. Since the turn of the century, offshore labor… -
Blog April 29, 2014
Four Questions You Should Be Asking about Robotics | Sherpas in Blue Shirts
Originally posted on Outsource Magazine Been hanging out under a rock? If so, you may have missed the industry buzz about using “robots” to drive out increased efficiency from manual processes. Definitely a catchy concept (humans… -
Blog Feb. 03, 2014
An Event-full Week…And What I Learned | Sherpas in Blue Shirts
Just wrapped up a week of two sister events – Shared Services & Outsourcing in Banking, Financial Services, and Insurance – with one in Atlanta and the other in New York. After four days of debate… -
Blog March 28, 2013
What Global Services Can Learn from the NFL Salary Cap | Sherpas in Blue Shirts
For readers who are not sports fanatics…the U.S. National Football League (NFL) – and many other professional sports leagues around the world – must abide by a rule called a salary cap that places a limit… -
Blog Sep. 06, 2012
Why We are Changing to “Global In-house Center” (GIC) over “Captive” | Sherpas in Blue Shirts
Related: See our latest thought leadership on GICsWhen we began conducting webinars for Market Vista when it was launched in 2008, one of the most common questions we received during webinars was “what is a captive?”… -
Blog Sep. 05, 2012
Full of Sound and Fury: The Irrelevance of the U.S. Election Offshore Rhetoric | Sherpas in Blue Shirts
In our last Market Vista webinar, we asked the audience to share its perspective on what is likely to happen with offshore demand as the election season in the United States concludes. As shown in the… -
Blog Aug. 29, 2012
What Is the Investment Profile of Your Service Provider? | Sherpas in Blue Shirts
Like many financial investors over the past decade, my portfolio resembles a buoy floating on ocean swells. Most of the “ups” have been offset by painful “downs,” and the real growth has come simply from saving… -
Blog June 11, 2012
Post Captive Global In-house Center Webinar Musings: Change is Not as Hard or as Quick as You Might Think | Sherpas in Blue Shirts
Last Wednesday, we hosted a webinar on the cost competitiveness of global in-house centers and were privileged to have Kush Kamra (SVP of Global Operations for MetLife) and Charlie Roberson (Head of Enterprise Expense Management and… -
Blog April 16, 2012
Is 10% Salary Inflation Too High? A Perspective on the Offshore Wage Increases | Sherpas in Blue Shirts
For those tracking the global service market, reports of 10-15% salary increases in low-cost countries is almost expected. For executive management not familiar with the offshoring of services, seeing these headlines in the business press is… -
Blog April 13, 2012
When is a “Hybrid” Sourcing Model not a Hybrid? | Sherpas in Blue Shirts
During a panel on which I participated at the recent Shared Services and Outsourcing Week conference in Orlando, the topic of “hybrid models” came up again. Most of the market bandying about the term were illustrating… -
Blog March 07, 2012
An Early Peek… the Results from the Shared Services and Outsourcing Survey | Sherpas in Blue Shirts
Summary report now available | DownloadAs you may recall, in December Everest Group announced that we were partnering with Shared Services & Outsourcing Network (SSON) to launch the industry’s first-ever survey to investigate Vertical Industry-specific Strategies… -
Blog Dec. 19, 2011
Vertical Industry Strategies – Getting Serious about Value and Investments | Sherpas in Blue Shirts
With the maturation of legacy service delivery models, everyone is looking for the next lever to pull.And the first-ever survey into how shared services and outsourcing models are maturing by industry – being jointly conducted by Everest… -
Infosys’s BPO Colloquium late last week, in Boca Raton, Florida, was a good event and a nice chance to catch-up with old friends. A couple of day’s worth of sessions covering a wide range of forward-looking…
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Blog July 11, 2011
Captivating Clarifications: Don’t Make the Wrong Comparison | Sherpas in Blue Shirts
This is the second in a series of thought leadership articles by Eric Simonson on the continuing role of captives in the global services landscape. Building upon a May blog post, we recently published a report… -
Blog May 17, 2011
Captivating Clarifications: Captive Centers and the Erroneously Published Obituary | Sherpas in Blue Shirts
This is one in a series of thought leadership articles by Eric Simonson on the continuing role of captives in the global services landscape. ______________________________________________________________ Most major news outlets write obituaries about the famous far in… -
Blog May 02, 2011
What Might Osama bin Laden’s Death in Pakistan Mean for Global Services? | Sherpas in Blue Shirts
With the announcement by Barack Obama that Osama bin Laden has been killed after a nearly 10-year hunt, the world seems to be on the path towards being a bit safer. Hopefully that is what will… -
The IT services industry has been abuzz since iGATE’s January 10, 2011 announcement of its definitive agreement to acquire Patni. And we, along with all those who felt they had at least two cents to share,…
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Blog Jan. 10, 2011
On and Off is Finally On...iGATE to Acquire Patni | Sherpas in Blue Shirts
After more than a year of “will it happen, and who will it be?” speculation, Patni Computers is finally being scooped up…by iGATE Corporation. On January 10, 2011, iGATE announced the signing of a definitive agreement… -
Blog Nov. 26, 2010
Not Having Problems is a Problem | Sherpas in Blue Shirts
I always pause, and frequently cringe, when buyers in the first months of a new outsourcing relationship say that everything is going well because they are not having any problems. Although a honeymoon period is attractive… -
Blog Nov. 12, 2010
Implications of the Commonwealth Games Black Eye | Sherpas in Blue Shirts
Just back in Delhi for the first time since the Commonwealth Games concluded. As many will recall from media coverage before the games, Delhi struggled to get everything in place in advance – the venues, housing…
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