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Price competition used to define the competitive dynamics of the P&C insurance industry. However, as margins started squeezing with low interest rates and rising claims costs, it became imperative for insurers to focus on product differentiation…
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PEAK Matrix® Nov. 01, 2018
Somya Bhadola
Practice DirectorLife and Pensions (L&P) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
The L&P insurance BPO market is currently evolving to assist insurers beyond providing them with only labor arbitrage benefits. Cost reduction – the consistent primary driver of outsourcing – has now become more about leveraging automation… -
PEAK Matrix® June 29, 2018
Somya Bhadola
Practice DirectorInsurance Third Party Administrator (TPA) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
The global insurance TPA market is getting more dynamic owing to a number of acquisitions/partnerships and rise of “BPO-heritage TPAs”. On the demand side, owing to unfavourable macroeconomic conditions, tightening regulatory regimes, profitability pressures, and the… -
State of the Market June 29, 2018
Somya Bhadola
Practice DirectorProperty & Casualty (P&C) Insurance BPO: Addressing Growth Through Digital Empowerment
The P&C insurance industry is heavily dynamic at present, with multiple macro- and micro-level factors impacting the insurers’ operations. In such a scenario, all P&C insurers are facing a significant question – how to be profitable… -
Provider Compendium June 20, 2018
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO – Service Provider Profile Compendium 2018
The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five-page service provider profile delivers a comprehensive picture of that provider’s service suite, scale… -
Viewpoint May 08, 2018
Defining Enterprise RPA
Robotic Process Automation (RPA) has quickly risen to the top of mind of senior executives in almost all business ecosystems. It is not all hype – many enterprises have successfully developed use-cases and deployed & leveraged… -
PEAK Matrix® March 29, 2018
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
The global P&C insurance BPO market continued to be dynamic, witnessing considerable activity in acquisitions/partnerships and substantial expansion in 2016-2017. While a number of P&C insurers signed new contracts driving the adoption up, expansion of scope… -
Thematic Report March 26, 2018
Somya Bhadola
Practice DirectorReinventing Usage-Based Insurance (UBI) with Telematics, Mobility, and Analytics
More than a decade ago, insurers had started to explore usage-based auto insurance policies. The operational strategy was to make policyholders pay premiums proportional to the miles they had driven. This was based on researches highlighting… -
Provider Compendium Dec. 08, 2017
Somya Bhadola
Practice DirectorLife and Pensions (L&P) Insurance BPO – Service Provider Profile Compendium 2018
This report provides accurate, comprehensive, and fact-based snapshots of 11 major L&P insurance BPO service providers. Each five-page service provider profile presents a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and… -
State of the Market Nov. 27, 2017
Somya Bhadola
Practice DirectorL&P Insurance BPO: Move or Miss – Innovation, Execution, and Adoption of Digital Insurance
The global L&P insurance BPO market continues to show steady growth. It registered ~7% growth in revenue in 2016, similar to its growth in 2015. In terms of FTEs, the market witnessed deployment strengthened by ~8%.… -
Viewpoint Oct. 27, 2017
Somya Bhadola
Practice DirectorThe Evolution of Annuities Marketplace in the Digital Age
The annuities market is witnessing major changes to its present ecosystem with the emergence of new technologies, uncertain regulatory directions, shifts in political landscape, and changing customer demands. All these have also raised operational costs for… -
Provider Compendium Sep. 29, 2017
Somya Bhadola
Practice DirectorProperty and Casualty (P&C) Insurance BPO Service Provider Profile Compendium 2017
The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five-page service provider profile provides a comprehensive picture of that provider’s service suite, scale… -
PEAK Matrix® Sep. 22, 2017
Somya Bhadola
Practice DirectorLife and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
The global L&P insurance BPO market continues to show steady growth, both in terms of revenue and FTE deployment. The market is witnessing changes and some of the observed trends are – Customers’ expectations are changing…
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