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  • Event
    Jan. 24, 2023

    Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alike, the learning curve that follows the move to a GBS platform can be substantial. With GBS comes…
  • Webinar Deck
    Jan. 24, 2023

    Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alike, the learning curve that follows the move to a GBS platform can be substantial. With GBS comes…
  • Event
    Dec. 06, 2022

    The global macroeconomic environment has experienced considerable ups and downs. Europe and the UK&I (UK and Ireland), in particular, are facing the trifecta of uncertain economic growth: high inflation, geopolitical tensions, and talent tightness – and…
  • Webinar Deck
    Dec. 06, 2022

    The global macroeconomic environment has experienced considerable ups and downs. Europe and the UK and Ireland (UK&I ), in particular, are facing the trifecta of uncertain economic growth: high inflation, geopolitical tensions, and talent tightness –…
  • Thematic Report
    Nov. 17, 2022

    Change is not a one-off and is not focused only on the transition of work. As Global Business Services (GBS) organizations gain or lose mandates, sponsorships, scope, and reach, they are involved in various GBS and…
  • LinkedIn Live
    Nov. 16, 2022

    LinkedIn LIVE Conversations with Leaders | Episode 4View the event on LinkedIn, which was delivered live on Wednesday, November 16, 2022.Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work…
  • Oct. 31, 2022

    Deborah Kops Managing Principal, Sourcing Change Executive Advisor, Everest Group I’m a bit tired of hearing the GBS glitterati bash any model that isn’t 1) end-to-end, 2) integrated, 3) fully digital, or 4) delivers every applicable…
  • LinkedIn Live
    July 20, 2022

    Global business services (GBS) is a game. There are opportunities. And there are setbacks. GBS 2022 is a particularly challenging game to play for leaders. Inflation is pressuring costs. Attrition is gathering steam. Supply chains are…
  • Accelerator
    April 19, 2022

    Building Centers of Excellence (CoEs) has become an imperative for Global Business Services (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase the value delivered beyond labor arbitrage. In the…
  • Event
    April 07, 2022

    Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage. Join our exclusive…
  • LinkedIn Live
    March 10, 2022

    March 10, 2022 | 8:30 AM CST | 9:30 AM EST | 2:30 GMT | 8 PM IST The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such…

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