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  • Tech Launch Perspective
    May 17, 2024

    ServiceNow announced the release of new features under its workflow automation offering at its Knowledge 2024 event, which took place May 7-9, 2024, in Las Vegas, NV. This release further strengthens ServiceNow’s automation and AI efforts…
  • In the News
    May 15, 2024

    Mid-tier information technology (IT) companies lost more ground than their larger peers in the financial year 2023-24 as vendor consolidation deals by clients have led to a decline in revenue growth, as well as on a smaller…
  • State of the Market
    April 22, 2024

    In the early 2010s, Oracle embraced the cloud wave with Oracle Cloud Applications (OCA), now known as Oracle Fusion Cloud Applications. This suite revolutionized the enterprise software market by offering a comprehensive set of cloud-based applications…
  • Viewpoint
    April 17, 2024

    In today’s dynamic technology landscape, AI is revolutionizing work processes, and generative AI is poised to redefine workplace domains with its democratizing potential driving this transformation. Already, generative AI has significantly impacted core workplace domains such…
  • Provider Compendium
    April 17, 2024

    Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. These enterprises primarily focus on personalizing customer experiences, streamlining supply chains, and emphasizing digital commerce…
  • PEAK Matrix®
    April 12, 2024

    SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. Momentum is growing for Small and Medium-sized Businesses (SMBs) to adopt the SAP suite for…
  • Thematic Report
    April 12, 2024

    In 2023, global providers struggled to regain the client satisfaction lost in the post-pandemic year. Although overall satisfaction remained challenging, improvements were evident across select segments that experienced a drop in satisfaction in 2022. Maintaining client…
  • Provider Compendium
    April 08, 2024

    Amid rapid digitalization and dynamic market landscapes powered by AI, enterprises worldwide are navigating the complexities of business transformation, with a strong emphasis on adopting AI, optimizing costs, and achieving rapid RoI. These enterprises seek cost-effective…
  • In the News
    April 07, 2024

    Industry experts gave a thumbs up to Wipro’s appointment of company veteran Srinivas Pallia as the new CEO instead of hiring an external candidate for the job, as the IT services major struggled to turn around its…
  • Viewpoint
    March 28, 2024

    Everest Group surveyed 150 enterprises worldwide and found that nearly 85% of those that did not adequately invest in business operations experienced a decline in their customer satisfaction levels in the last 12 months. To help…
  • Viewpoint
    March 14, 2024

    Despite providers’ continuous efforts, a gap exists between expected enterprise outcomes and actual results. This highlights the need for tailoring workplace solutions to address diverse employee needs based on user, industry, and digital workplace segment. The…
  • Blog
    March 11, 2024

    Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. Uncover five strategies providers can use to optimize the productivity benefits of…
  • Provider Compendium
    March 08, 2024

    Despite macroeconomic conditions, retail enterprises are investing in IT modernization initiatives throughout their value chain. Their strategic focus revolves around enhancing customer experience through AI and data analytics, streamlining supply chains with technologies such as IoT…
  • In the News
    March 07, 2024

    An open metaverse that mimics how we operate in the real world depends on interoperability. According to Yugal Joshi, Partner at Everest Group, interoperability is necessary for consumers to have confidence their purchases work across platforms. As…
  • PEAK Matrix®
    March 06, 2024

    Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce…
  • PEAK Matrix®
    Feb. 27, 2024

    Amid rapid digitalization and dynamic market landscapes powered by AI, enterprises worldwide are navigating the complexities of business transformation, placing a strong emphasis on adopting AI, optimizing costs, and achieving rapid RoI. These enterprises seek cost-effective…
  • In the News
    Feb. 14, 2024

    The top companies in India’s IT sector have witnessed a decline in their workforce for the fourth consecutive quarter. Yugal Joshi, Partner at Everest Group, states that these companies were highly aggressive in their hiring practices…
  • Event
    Feb. 07, 2024

    Catch Everest Group Partner, Yugal Joshi, as he joins a panel of experts to discuss: Recognize the costs of a non-inclusive and siloed workplace transformation Analyze the challenges faced by frontline workers and understand their unique…
  • Viewpoint
    Jan. 23, 2024

    There is a strong need for IT service providers and cloud vendors to enhance their partnership to accelerate cloud journey for clients. This is significantly more relevant now as clients want to transform their businesses leveraging…
  • State of the Market
    Jan. 19, 2024

    With increasing customer preferences for environmentally friendly products and evolving government regulations, Retail and Consumer Packaged Goods (RCPG) enterprises are compelled to embrace sustainable practices. This includes implementing measures to reduce carbon emissions, optimize water usage,…

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