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  • State of the Market
    Oct. 20, 2021

    The global conversational AI market was valued at US$700-750 million at the end of 2020, exhibiting a strong growth rate of 28-33% in 2019-20. Conversational AI is one of the key enablers of front-office automation. Businesses…
  • Viewpoint
    Oct. 08, 2021

    Unstructured documents refer to documents without a pre-defined layout, which have a high structural and semantic variability, such as contracts and emails. Although such documents are highly prevalent in an organization’s routine transactions, enterprises have largely…
  • PEAK Matrix®
    Oct. 04, 2021

    The Multi-country Payroll (MCP) solutions market is among the most competitive and fastest-growing markets in the Human Resources Outsourcing (HRO) space. It experienced little to no impact during COVID-19 and continued to grow steadily during the…
  • Viewpoint
    Sep. 30, 2021

    P&C insurers are undergoing massive transformation to remain competitive in the face of strong headwinds in the form of regulatory and cost pressures. Changing customer expectations and the advent of digital-native players have further compelled insurers…
  • Provider Compendium
    Sep. 30, 2021

    Conversational AI is an ecosystem of advanced technologies and solutions that work in an integrated fashion by interacting with each other and sharing information across systems. Businesses globally are realizing the importance of conversational AI solutions…
  • Viewpoint
    Sep. 10, 2021

    Enterprise business processes often revolve around document processing, with companies often spending significant manual effort in extracting meaningful information from documents. Manual document processing is not only cost-intensive, but also marked by errors and long turnaround…
  • PEAK Matrix®
    Aug. 31, 2021

    Digital Adoption Platforms (DAPs) play a pivotal role in enabling digital transformation for organizations globally. The year 2020 was eventful for the DAP market as enterprises faced unprecedented pressure to undergo rapid changes in the digital…
  • PEAK Matrix®
    Aug. 24, 2021

    Conversational AI is an ecosystem of advanced technologies and solutions that work in an integrated fashion by interacting with each other and sharing information across systems. Businesses globally are realizing the importance of conversational AI solutions…
  • Viewpoint
    Aug. 13, 2021

    The enterprises’ adoption of automation technologies has been accelerating over the last few years. The COVID-19 pandemic has stress-tested organizations’ business continuity plans and forced enterprises to rethink their strategic priorities. The crisis brought home the…
  • Webinar Deck
    July 27, 2021

    On July 27, Everest Group hosted a webinar titled, "HR Outsourcing’s Role in Winning the Talent War." As organizations recover and rebuild their businesses in the aftermath of the COVID-19 impact, HR leaders are at the…
  • Viewpoint
    July 23, 2021

    In recent years, the HR function has been making technology-related investments in payroll, a business-critical process for organizations of any size. The COVID-19 pandemic threatened to disrupt this function in early 2020, with market stakeholders scrambling…
  • Viewpoint
    July 19, 2021

    Enterprise business processes often revolve around document handling. Most document processing continues to be done manually, with significant employee effort spent on document review and processing, which is time- and effort-intensive and often leads to high…
  • State of the Market
    June 30, 2021

    Everest Group defines Intelligent Document Processing (IDP) as the capturing of data from documents (e.g., emails, texts, PDFs, and scanned documents) and its categorization and extraction for further processing using AI technologies such as computer vision,…
  • State of the Market
    June 30, 2021

    Everest Group defines Intelligent Process Automation (IPA) as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. It is one of the most potent digital…
  • Thematic Report
    June 17, 2021

    Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive. As enterprises move along this journey, data availability and digitalization are key levers to ensure business resiliency. However, while digital-first…
  • Provider Compendium
    June 07, 2021

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • Viewpoint
    May 27, 2021

    Employee Experience (EX) is the sum of all the interactions an employee has with various organizational elements – technology, environment, and organization and culture – that shape cognitive behavior toward the organization and the occupation. It…
  • Provider Compendium
    May 12, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…
  • Viewpoint
    March 26, 2021

    Global/local expansion and the need to address talent shortage are the primary organizational drivers for outsourcing HR administration services. Organizations wanting to expand their presence into new markets for competitive advantage or those looking to gain…
  • PEAK Matrix®
    March 25, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…

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