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  • Thematic Report
    Nov. 03, 2023

    Gen AI has evolved manifold in the past few months and found applications across industries and business functions. Its content creation capability helps improve the performance of existing models, personalize experiences, simulate complex systems, and automate…
  • PEAK Matrix®
    Sep. 28, 2023

    Conversational AI has become a transformative force in technology, particularly for businesses seeking to enhance customer experiences, drive customer acquisition, and establish market differentiation. It has evolved through several stages, starting with traditional chatbots that primarily…
  • Market Insights™
    Aug. 23, 2023

  • Viewpoint
    July 17, 2023

    Initially, automation aimed to reduce costs and improve process efficiency. However, automation now focuses on generating business value and helping organizations become lean, resilient, and agile in response to evolving customer expectations, growing competition, and increasing…
  • Provider Compendium
    July 06, 2023

    Process mining plays a vital role in driving operational excellence and facilitating enterprises’ digital transformation initiatives. By employing a data-driven approach, it enables continuous discovery, monitoring, and optimization of existing processes. The global process mining market…
  • State of the Market
    July 06, 2023

    To remain resilient and competitive, organizations’ need to evolve into a digital-first business cannot be understated. Manual operations present challenges that have prompted a shift toward digital, automated, and intelligent business processes. Digital technologies, particularly Intelligent…
  • Market Insights™
    June 26, 2023

  • Viewpoint
    June 13, 2023

    The evolving economic landscape and changing customer behavior are transforming the Consumer Packed Goods (CPG) and retail industries. These changes have presented multiple challenges related to supply chain, customer loyalty, and meeting employee needs. To address…
  • Provider Compendium
    June 07, 2023

    It is imperative for businesses to keep up with the evolving digital landscape to remain competitive and resilient in the market. Organizations have realized that manual operations pose several challenges, pushing them to actively explore digital,…
  • PEAK Matrix®
    June 05, 2023

    Process mining plays a crucial role in driving operational excellence and facilitating enterprises’ digital transformation initiatives by employing a data-driven approach to continuously discover, monitor, and optimize existing processes. The process mining market is gaining strong…
  • Viewpoint
    May 04, 2023

    AI has advanced rapidly in recent years, with continuous advances in Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP), among other areas. However, there is one area in which traditional AI has fallen…
  • PEAK Matrix®
    April 11, 2023

    As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient. Organizations have realized that manual operations come with a range…
  • Thematic Report
    Nov. 04, 2022

    Following the pandemic, organizations have realized the need to evolve into digital-first businesses to remain competitive, agile, and resilient. They can achieve this transformation by adopting Intelligent Automation (IA), a combination of technologies such as Robotic…
  • State of the Market
    Oct. 13, 2022

    Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the…
  • Provider Compendium
    Sep. 30, 2022

    Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the…
  • State of the Market
    Sep. 05, 2022

    Everest Group defines process mining as a fact-based approach to discovering, monitoring, and optimizing as-is processes by analyzing process-related information from event logs that enterprise systems, such as ERP and CRM, generate. Process mining products are…
  • PEAK Matrix®
    Aug. 03, 2022

    Task mining plays a key role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys by providing a data-based approach to process optimization and automation. It is rapidly gaining traction across…
  • Provider Compendium
    July 21, 2022

    Introduction Process mining plays a key role in enabling operational excellence and accelerating organizations’ digital transformation journeys by providing a fact-based approach to discovering, monitoring, and optimizing as-is processes. It is rapidly gaining traction across geographies…
  • State of the Market
    June 30, 2022

    It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. One of the most powerful digital levers enabling enterprise transformation journeys is Intelligent Process Automation…
  • Viewpoint
    June 08, 2022

    The changing business environment, coupled with the pandemic, is driving enterprises to adopt digital levers and automation technologies to accelerate transformation and become lean, agile, and resilient. However, in their digital transformation efforts, organizations face challenges…

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