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Paritosh Doshi Rananjay Kumar Ashish Sehdev Somya Bhadola

Viewpoint
Sep. 25, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Implementing a Digitally Integrated Operations Model

Digital transformation continues to be a key agenda for enterprises across industries, as they work to gain superior efficiencies and provide a differentiated customer experience. However, at times, these efforts remain siloed, largely restricted to specific…
Provider Compendium
Sep. 18, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Insurance Analytics and Insights (A&I) Third-party – Service Provider Compendium 2020

The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 11 insurance A&I service providers. The research presents the providers’ scale of operations, technology solutions, and delivery locations, along…
PEAK Matrix®
June 30, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Insurance Analytics and Insights (A&I) Third-party Services PEAK Matrix® Assessment 2020

In recent times, insurance Analytics & Insights (A&I) has emerged as a fast-growing, high-potential market. Insurance enterprises are looking beyond traditional data management services to focus on customer experience. To tap into the dynamically changing consumer…
State of the Market
June 22, 2020

Somya Bhadola

Practice Director

Harsh Kapoor

Assistant Manager

Property & Casualty (P&C) Insurance BPS State of the Market Report 2020: Deconstructing the Present and Expected Future of Sourcing Strategies

In 2019, when leading economies were experiencing difficulties – the US involved in a trade war with China and the UK facing uncertainty over Brexit – P&C insurers had not yet felt the burden on their…
Provider Compendium
May 21, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Property and Casualty (P&C) Insurance BPO – Service Provider Compendium 2020

The P&C Insurance BPO – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 10 P&C insurance BPO service providers. The report enables current and potential buyers of P&C insurance services to assess providers on…
Thematic Report
April 03, 2020

Somya Bhadola

Practice Director

Third Party Administrator (TPA) State of the Market Report 2020: Industry Facing an Urgent Mandate to Transform

Third-party Administrators (TPAs) have always been closely involved with the insurance industry due to the pseudo-insurer role they play across the value chain and for almost all product lines. Now, with winds of transformation sweeping across…
PEAK Matrix®
March 30, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

The Property and Casualty (P&C) insurance market has shown strong growth over the past year despite dynamic changes in the global economy. The market is shaped by factors such as evolving risks, changing compliance and audit…
State of the Market
Jan. 24, 2020

Akanksha Sohil

Senior Analyst

Somya Bhadola

Practice Director

Life and Pensions (L&P) Insurance BPO Annual Report 2020: Escape Legacy and Embrace Digital through BPaaS

With CXOs acknowledging the need to move away from traditionally siloed, inefficient, complex, and non-customer-centric business models, the Life and Pensions (L&P) insurance industry is undoubtedly on a progressive journey. L&P insurers are increasing their budgets…
Thematic Report
Dec. 17, 2019

Somya Bhadola

Practice Director

Sauban Nafees

Senior Manager

Insurtechs Raising the Bar with Superior Customer Experience – Top 20 Trailblazers

The global insurance industry is undergoing operating model transformation through investments in digital innovation, operational optimization, and technology & talent modernization. One of the key objectives that insurers are targeting with such investments is ensuring competitive…
Provider Compendium
Dec. 17, 2019

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Life and Pensions (L&P) Insurance BPO – Service Provider Compendium 2019

This report provides accurate, comprehensive, and fact-based snapshots of 11 major L&P insurance BPO service providers. Each five-page service provider profile presents a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and…
State of the Market
Nov. 12, 2019

Somya Bhadola

Practice Director

Disha Khandelwal

Information Specialist

Life and Pensions (L&P) Insurance BPO: Annual Deal Trends Report 2020

As the L&P insurance industry reaps increasing investments returns and premium growth, insurers that aim to accelerate their growth are looking at prudent allocation of resources in strategic investments. Such investments, whether in skilled people, digital…
PEAK Matrix®
Sep. 30, 2019

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Life and Pensions (L&P) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

While the L&P insurance industry has traditionally been a laggard in terms of adapting to new market shifts, insurers are now realizing the growing importance of creating a satisfactory customer experience for competitive relevance. This realization,…
Viewpoint
Sep. 20, 2019

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Blockchain in P&C Insurance Claims Processing – What Insurers Need to Know to Get Started on the Journey

The Property and Casualty (P&C) insurance industry deals with a large amount of claims data for multiple lines of business, ranging from houses to vehicles. Standard mechanisms to process claims require multiple data entry points from…
PEAK Matrix®
July 31, 2019

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Non-life Insurance Third Party Administrator (TPA) Landscape with Services PEAK Matrix™ Assessment 2019

With low margins and scarce opportunities for organic growth, TPA marketplace has started to adopt requisite measures for becoming more profitable. While some are building specialist, high margin capabilities such as medical and care management and…
Viewpoint
July 10, 2019

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Sedgwick to Acquire York: The Race to Scale in the US TPA Industry Intensifies

On July 8, 2019, Sedgwick, a leading US-based TPA, announced it plans to acquire another US-based risk and claims management TPA services provider, York Risk Services Group. The planned acquisition will have significant repercussions on the…
State of the Market
June 28, 2019

Somya Bhadola

Practice Director

Property & Casualty (P&C) Insurance BPO Annual Report 2019: Combating New-age Risks – How Digital Helps

Property and Casualty (P&C) insurers have been witnessing massive disruptions in their business ecosystem from customers demanding Amazon-like experience, to climate change causing widespread and difficult to predict catastrophes. While the effects of these disruptions on…
Provider Compendium
June 24, 2019

Somya Bhadola

Practice Director

Property and Casualty (P&C) Insurance BPO – Service Provider Profile Compendium 2019

The P&C Insurance BPO Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of nine service providers in the market. Each five-page profile provides a comprehensive picture of that provider’s service suite, scale of operations,…
State of the Market
June 19, 2019

Somya Bhadola

Practice Director

Property and Casualty (P&C) Insurance BPO: Annual Deal Trends Report 2019

Marketers’ favourite dictum – Customer is the king – has never been truer for P&C insurers than it is today. P&C insurers have started investing in transformative steps to cater to the extreme levels of competitiveness…
State of the Market
April 26, 2019

Somya Bhadola

Practice Director

Life and Pensions (L&P) Insurance BPO Annual Report 2019: Digital a Potential Game-changer but Insurers Stuck in Legacy Mode

The L&P insurance industry is being challenged by multiple disruptive forces functioning together to nudge the industry toward undertaking front-, middle-, and back-office transformation. First, there are growth opportunities in certain product classes; however, L&P insurers…
PEAK Matrix®
March 28, 2019

Somya Bhadola

Practice Director

Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The P&C insurance BPO market has been continually growing as buyers of services aim at containing costs, optimizing processes, improving customer experience, and leveraging digital technologies for multiple strategic objectives. Different P&C insurance clients have different…

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Rananjay Kumar

Somya Bhadola

Paritosh Doshi

Ashish Sehdev

Implementing a Digitally Integrated Operations Model

Insurance Analytics and Insights (A&I) Third-party – Service Provider Compendium 2020

Insurance Analytics and Insights (A&I) Third-party Services PEAK Matrix® Assessment 2020

Property & Casualty (P&C) Insurance BPS State of the Market Report 2020: Deconstructing the Present and Expected Future of Sourcing Strategies

Property and Casualty (P&C) Insurance BPO – Service Provider Compendium 2020

Third Party Administrator (TPA) State of the Market Report 2020: Industry Facing an Urgent Mandate to Transform

Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

Life and Pensions (L&P) Insurance BPO Annual Report 2020: Escape Legacy and Embrace Digital through BPaaS

Insurtechs Raising the Bar with Superior Customer Experience – Top 20 Trailblazers

Life and Pensions (L&P) Insurance BPO – Service Provider Compendium 2019

Life and Pensions (L&P) Insurance BPO: Annual Deal Trends Report 2020

Life and Pensions (L&P) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

Blockchain in P&C Insurance Claims Processing – What Insurers Need to Know to Get Started on the Journey

Non-life Insurance Third Party Administrator (TPA) Landscape with Services PEAK Matrix™ Assessment 2019

Sedgwick to Acquire York: The Race to Scale in the US TPA Industry Intensifies

Property & Casualty (P&C) Insurance BPO Annual Report 2019: Combating New-age Risks – How Digital Helps

Property and Casualty (P&C) Insurance BPO – Service Provider Profile Compendium 2019

Property and Casualty (P&C) Insurance BPO: Annual Deal Trends Report 2019

Life and Pensions (L&P) Insurance BPO Annual Report 2019: Digital a Potential Game-changer but Insurers Stuck in Legacy Mode

Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

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