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  • Provider Compendium
    Dec. 27, 2017

    The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the market. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of…
  • PEAK Matrix®
    Sep. 28, 2017

    The landscape for capital markets BPO is becoming increasingly competitive as service providers continue to evolve their capabilities and gain market share. The advent of Robotic Process Automation (RPA) is playing a major role in shifting…
  • Viewpoint
    July 14, 2017

    In the last year, no industry conference or trends forecast in the banking sector was complete without the mention of Blockchain technology and its potential benefits to revolutionize the banking industry by reducing costs of transactions…
  • Viewpoint
    March 16, 2017

    While the cards market has always been a gold mine for the card issuers, of late things have started to change. The payments landscape is rapidly changing as alternate methods of payment are coming into play.…
  • Thematic Report
    Jan. 20, 2017

    The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Avaloq, Capgemini, Cognizant, Concentrix, CSC, EXL, Genpact, HCL, Infosys, Intelenet, Sutherland Global Services, Syntel,…
  • Provider Compendium
    Jan. 06, 2017

    The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of…
  • PEAK Matrix®
    Dec. 19, 2016

    The market for third-party BPO in retail banking reached US$0.9 billion in 2015, and is expected to continue to grow at 4-7%. North America and United Kingdom continue to drive demand in this space. Asia Pacific…
  • State of the Market
    Sep. 30, 2016

    Banks are currently in a state of change as they are being challenged by a multitude of macroeconomic, regulatory, and other factors certain to alter their course. Service providers can support banks in these tough times…
  • PEAK Matrix®
    Aug. 05, 2016

    Capital markets BPO continued to grow rapidly and achieved close to 15% revenue growth in 2015, led by investment banking. While the major growth regions are still the mature markets such as North America, United Kingdom,…
  • PEAK Matrix®
    June 29, 2016

    The Banking BPO landscape is undergoing a significant shift with Robotic Process Automation (RPA) disrupting the norm. The impact of RPA is higher in rule-based transactional activities, especially in the lines of businesses such as cards…

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