Showing 101 results
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Blog April 28, 2016
Liberty Source: Using Culture as a Powerful Retention and Engagement Strategy / Part II | Sherpas in Blue Shirts
What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in… -
Blog April 21, 2016
Liberty Source: Using Culture as a Powerful Retention and Engagement Strategy / Part I | Sherpas in Blue Shirts
What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in… -
Blog Feb. 11, 2016
Why Socially Responsible Sourcing May be Your Ticket to Talent Success | Sherpas in Blue Shirts
“In our view, underutilized talent pools are an essential ingredient for optimizing the talent models for service delivery.” This sentence, from the foreword I wrote for the new book, “Socially Responsible Outsourcing,” speaks to the very… -
Thematic Report Feb. 09, 2016
Webinar Deck: Global Services Development in 2015 and Outlook for 2016: Market Vista™ Briefing
On February 9, Everest Group hosted a one-hour webinar that provided commentary on the global services developments in the fourth quarter of 2015, as well as a recap of the past year. Highlights from the webinar… -
Thematic Report Feb. 02, 2016
Upshifting Value and Talent through Robotic Process Automation (RPA)
Executive Summary Robotic Process Automation (RPA) is fast emerging as a new and powerful tool to drive productivity for Business Process Services (BPS) delivery. Its broad-based adoption in the past two to three years has created… -
Blog Dec. 16, 2015
Liberty Source: Using a Military Spouse Talent Model to Energize Onshore Delivery / Part II | Sherpas in Blue Shirts
What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in… -
Blog Dec. 09, 2015
Liberty Source: Using a Military Spouse Talent Model to Energize Onshore Delivery | Sherpas in Blue Shirts
What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in… -
Blog Oct. 12, 2015
Liberty Source: Bringing Innovation to the Onshore Delivery Model | Sherpas in Blue Shirts
What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in… -
Accelerator Sep. 24, 2015
Practitioner Perspectives - Simen Munter and Pankajam Sridevi, ANZ Global Hubs Leadership Interview
Executive Summary ANZ started on a Robotic Process Automation (RPA) journey in early 2015. Beginning the deployment in its Bengaluru global in-house center, it quickly ramped up across all four of its Global Hubs in Asia… -
Webinar Deck Aug. 18, 2015
Webinar Deck: Global Services Development in H1 2015 and Key Trends to Watch: Market Vista Briefing
On August 18, Everest Group hosted an insightful webinar during which our industry experts commented on global services developments and addressed the following questions: Which theme(s) best characterize global services market growth in the first half… -
Blog June 08, 2015
John Mellencamp Named Honorary Everest Group Analyst of the Month | Sherpas in Blue Shirts
“Well I was born in a small town And I live in a small town Prob’ly die in a small town Oh, those small communitiesAll my friends are so small town My parents live in the… -
Thematic Report May 29, 2015
North America Domestic Outsourcing Services: Providers Embrace Onshoring – Is the World Still Flat?
Introduction The rise of offshored services during the 2000s attracted significant attention and criticism for its impact on organizations and people in the United States and Canada. As the offshoring industry has matured, the need for… -
Thematic Report May 13, 2015
Webinar Deck: Domestic Sourcing: Good to be Home! Plus Market Vista Q1 2015 Global Services Updates
On May 13, Everest Group hosted an insightful one-hour webinar during which our industry experts commented on domestic sourcing and other global services trends from Q1 2015, focusing on the following: What is driving the interest… -
Blog May 04, 2015
Monkey Poop & the INR 500 Shoe Shine: Lessons in Value for Outsourcing? | Sherpas in Blue Shirts
“Sir, sir – a monkey pooped on your shoe!” was the first thing that brought my attention to the large, wet mound on my casual walking shoe. Not a convenient development when walking around Connaught Place… -
Blog April 07, 2015
Quick Takes on Robotic Automation | Sherpas in Blue Shirts
Since the start of 2015, we have had the opportunity to speak with a wide range of old friends, new acquaintances, and industry contacts – and spanning across enterprises, services providers, technology providers, academics, and consultants.… -
Blog March 26, 2015
U.S. Domestic Sourcing: Early Insights from Research for RevAmerica Event | Sherpas in Blue Shirts
Three stoplights. Well, eventually four by the time I moved away in 1985. Also, a line of people each night around the new McDonalds for several days after it opened in the late 1970s. This was… -
Thematic Report March 25, 2015
Service Delivery Automation (SDA) - The Business Case for Robotic Process Automation in Insurance Services
Introduction In the 1990s, ERP and shared services concepts fuelled the emergence and growth of centralized finance and accounting, HR, procurement, and other business functions. Since the turn of the century, offshore labor arbitrage has driven… -
Thematic Report March 20, 2015
Service Delivery Automation (SDA) - The Business Case for Robotic Process Automation in Finance and Accounting
Introduction In the 1990s, ERP and shared services concepts fuelled the emergence and growth of centralized Finance and Accounting (F&A), Human Resources (HR), procurement, and other business functions. Since the turn of the century, offshore labor… -
Blog April 29, 2014
Four Questions You Should Be Asking about Robotics | Sherpas in Blue Shirts
Originally posted on Outsource Magazine Been hanging out under a rock? If so, you may have missed the industry buzz about using “robots” to drive out increased efficiency from manual processes. Definitely a catchy concept (humans… -
Blog Feb. 03, 2014
An Event-full Week…And What I Learned | Sherpas in Blue Shirts
Just wrapped up a week of two sister events – Shared Services & Outsourcing in Banking, Financial Services, and Insurance – with one in Atlanta and the other in New York. After four days of debate…
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