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Showing 105 results
  • Viewpoint
    Aug. 09, 2018

    The infrastructure services landscape is undergoing a significant shift, driven by digitalization. Organizations need to reimagine the current IT infrastructure services model to deliver the necessary agility and flexibility. Automation, analytics, and artificial intelligence (AI) –…
  • Viewpoint
    July 27, 2018

    Artificial Intelligence (AI) is now at the cusp of mainstream enterprise adoption, given a significant number of successful initiatives undertaken by proponents of AI including enterprises, service providers, and technology players. The AI adoption journey is…
  • State of the Market
    July 24, 2018

    About 72% of the enterprises cite IT infrastructure services as a key hurdle in becoming a digital first enterprise. Most enterprises believe their infrastructure services are not moving fast enough to support and drive the future…
  • PEAK Matrix®
    July 19, 2018

    IT infrastructure services automation is one of the top priorities of enterprises and service providers alike. However, most enterprises are yet to derive commensurate benefits from their automation investments and lack a long-term transformational roadmap. As…
  • PEAK Matrix®
    June 19, 2018

    There is significant confusion in the market in terms of what the digital workplace entails. Many enterprises are misled into adopting a workplace service model with second-generation, cost effectiveness-centric solutions, overlaid with a veneer of next-generation…
  • Viewpoint
    May 10, 2018

    The enterprise workplace is undergoing a profound transformation in today’s digital age. Fundamental organizational structures and talent models across industries are experiencing significant disruption: More than 65% of large enterprises believe that a majority of employees…
  • Viewpoint
    May 04, 2018

    As enterprises ramp up their digital transformation initiatives, the IT Strategic Sourcing and Vendor Management (SS&VM) function faces the onerous task of establishing and orchestrating an IT services vendor portfolio that can help the enterprise navigate…
  • Thematic Report
    April 13, 2018

    Banking and Financial Services (BFS) firms are looking to create a secured, ubiquitous, personalized, easy, and responsive stakeholder experience. The pivot to digital-first transactions is pushing the BFS firms to invest in modernizing their IT infrastructure.…
  • Thematic Report
    Feb. 22, 2018

    A large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability…
  • Viewpoint
    Jan. 30, 2018

    The enterprise chatbot landscape is undergoing a significant shift, driven by the digital workplace paradigm. Enterprise interest in chatbots is peaking as a result of the need to deliver on the twin mandates of user experience…
  • Thematic Report
    Jan. 25, 2018

    IT security is clearly amongst the top IT investment priorities for enterprises across industries. The proliferation of endpoints, rapid adoption of cloud, and increasingly stringent regulations are creating a strong demand for next-generation IT security services…
  • PEAK Matrix®
    Dec. 11, 2017

    Cloud is increasingly becoming an integral part of global services engagements. A majority of enterprises today believe that cloud is the bedrock of their digital business. As a result, public, private, and hybrid cloud adoption is…
  • State of the Market
    Nov. 27, 2017

    The rapid strides in technology in context of cloud-based delivery models, software-defined infrastructure, automation, containerization, and serverless computing are leading towards a collapsing technology stack, which is set to have a profound impact on the IT…
  • PEAK Matrix®
    Aug. 25, 2017

    Security threats are increasing in complexity, size, and variety. The rapid digitalization has made the enterprise IT security landscape highly complex and challenging to handle, as CISOs look to guard their enterprise environments against burgeoning internal…
  • PEAK Matrix®
    July 13, 2017

    As focus on user experience within workplace services continues to rise, “digital workplace” is coming into common parlance. However, there is significant market confusion as to what a digital workplace truly stands for and what defines…
  • PEAK Matrix®
    May 31, 2017

    In today’s digital age, where “applications are the business,” establishing agile, resilient, and cost-effective IT operations has become critical for enterprises. The need for “business-aligned” IT operations has translated into mainstream adoption of flexible, enterprise-grade IT…
  • PEAK Matrix®
    April 18, 2017

    In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT…
  • Thematic Report
    Feb. 23, 2017

    Enterprise dissatisfaction is at an all-time high with respect to traditional issues, such as project management, execution, and pricing, as well as lack of meaningful innovation. Additionally, disruptive factors such as saturation, slowing growth rate, and…
  • PEAK Matrix®
    Dec. 19, 2016

    Protectionist sentiments across regions are on a high with recent events, such as Brexit, election of Donald Trump as the U.S. President, and strengthening of the Russian protectionist policy, adding further fervor. Against this backdrop, hosted…
  • Viewpoint
    Oct. 24, 2016

    With increasing digitalization of the enterprise workplace, end-user experience is taking center stage. Today’s enterprise IT is tasked with establishing a workplace environment that mirrors the personal digital lives of employees and leverages coherent next-generation technologies…

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