• State of the Market
    May 01, 2018

    In looking to the future, insurers are rethinking their business philosophy and developing a customer-centric value proposition, positioning themselves as protectors more than payers. As part of this process, they are looking to develop innovative, contextualized…
  • Viewpoint
    April 25, 2018

    Across industries, technology-led disruption is expected to give rise to new talent models. Technology themes such as data management & analytics, omnichannel customer experience, and cloud are expected to dominate near-term demand. Cybersecurity, Service-Oriented Architecture (SOA)-based…
  • State of the Market
    April 20, 2018

    Evolving nature of consumer demands, complexity of regulatory landscape, sluggish growth, and the threat from next-generation Financial Technology firms (FinTechs) are the key challenges being faced by capital markets enterprises. These challenges have forced them to…
  • State of the Market
    April 20, 2018

    Evolving nature of consumer demands, complexity of regulatory landscape, sluggish growth, and the threat from next-generation Financial Technology firms (FinTechs) are the key challenges being faced by capital markets enterprises. These challenges have forced capital markets…
  • State of the Market
    April 20, 2018

    Evolving nature of consumer demands, complexity of regulatory landscape, sluggish growth, and the threat from next-generation Financial Technology firms (FinTechs) are the key challenges being faced by capital markets enterprises. These challenges have forced them to…
  • Thematic Report
    April 13, 2018

    Banking and Financial Services (BFS) firms are looking to create a secured, ubiquitous, personalized, easy, and responsive stakeholder experience. The pivot to digital-first transactions is pushing the BFS firms to invest in modernizing their IT infrastructure.…
  • Thematic Report
    April 05, 2018

    The wave of digitalization in the supply chain domain is striking so aggressively that it is becoming difficult to assimilate and keep pace with. Disruptive technologies in the physical world – e.g., next-generation robotics and autonomous…
  • Thematic Report
    March 29, 2018

    Traditional manufacturing is witnessing the fourth industrial revolution, commonly referred to as Industry 4.0, with the advent of technologies such as Internet of Things (IoT), cognitive computing, and big data analytics. Additive manufacturing (commonly known as…
  • Viewpoint
    March 23, 2018

    Open banking is defined as exposing of data and services by banks to third-parties and customers via APIs. Regulations, evolving customer demands, and market pressures including increased competition from FinTechs are pushing Banking and Financial Services…
  • At a NASSCOM-hosted event earlier this year, I moderated a roundtable discussion on “Blockchain: Looking beyond the hype” among executives from 20+ GICs. The discussion quickly elevated from the “what” to the “how and how not”…
  • Pinnacle Model®
    March 12, 2018

    The rise of consumer orientation toward next-generation digital technologies has changed the role of enterprise IT from a cost center to a new-found revenue center for insurance firms. Digital is needed for survival in this fast-evolving…
  • Pinnacle Model®
    March 12, 2018

    Technology disruption, rise of millennials, and competitive marketplace are leading to disintermediation in the value chain and business model of traditional banks. To keep pace with the digital change, banks are aligning with digital-first operating models,…
  • In 2015, Denver-based Chipotle Mexican Grill suffered a major crisis with an E. coli outbreak that left 55 customers ill. Sales plummeted, news stories and investigations shattered its reputation, and the restaurant chain’s share price dropped…
  • Thematic Report
    Jan. 25, 2018

    The global technology landscape is evolving with the advent of new technology themes and the increasing focus on consumer-centric solutions. In this era of “software-defined”, software is gaining precedence in terms of creating a differentiated value…
  • Dec. 22, 2017

    Disruption in technology is leading to disintermediation in the banking value chain and business model. FinTechs, non-traditional financial service providers, and neo-digital banks are developing new products, services, and business models, impacting front- to back-office functions…
  • PEAK Matrix®
    Dec. 19, 2017

    Wealth management enterprises are facing challenges such as fee compression, as non-traditional competitors are offering automated investment advisory services. Further, there is an increase in demand for superior digital experience due to factors such as the…
  • PEAK Matrix®
    Dec. 18, 2017

    Competition in the Property and Casualty (P&C) insurance sector is intensifying, as new entrants, evolving customer expectations, technological innovations, and growing popularity of intermediated distribution networks threaten to disrupt established business models. Although the traditional insurance…
  • State of the Market
    Dec. 15, 2017

    Insurers are under immense profitability pressures due to macroeconomic factors, modest premium growths, increase in catastrophic losses, and rise in customer service & technology expenses. The emergence of global connected ecosystems, disruptive business models, sharing economy,…
  • PEAK Matrix®
    Dec. 15, 2017

    As banks gear up to capitalize on the next generation of the digital wave and compete with non-traditional players, they need to align with digital-first operating models, adopt cutting-edge technologies, and foster new digital-savvy culture. To…
  • PEAK Matrix®
    Dec. 05, 2017

    Automotive industry is undergoing a recalibration of the entire value chain. This will transform our interaction and usage of vehicles in numerous ways. OEMs, parts suppliers, technology companies, service providers, and several other players across the…

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