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Showing 411 results
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • PEAK Matrix®
    Nov. 05, 2025

    Enterprises are advancing their cloud modernization journeys by focusing on AI-driven transformation, rebuilding data and application foundations to achieve greater speed, scalability, and intelligence. The need for faster data center exits, cost and performance improvements, and…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 04, 2025

  • State of the Market
    Oct. 31, 2025

    Enterprises are progressing beyond digital enablement into a new era defined by AI-driven business value realization. As AI reshapes cloud spending priorities, enterprise focus is shifting from experimentation to scaling innovation for sustainable impact. Google Cloud…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • Event
    Oct. 23, 2025

    In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics…
  • Thematic Report
    Sep. 30, 2025

    India remains the most extensively leveraged location globally for delivering a wide range of services. Its vast and diverse talent pool, strong cost competitiveness, and supportive operating business environment drive this leadership. The country continues to…
  • Webinar Deck
    Sep. 30, 2025

    Global location strategy is evolving at an accelerated pace, driven by escalating geopolitical tensions and the growing influence of AI in reshaping delivery models. These disruptions are fundamentally altering the global sourcing landscape, prompting enterprises, GBS…
  • Event
    Sep. 30, 2025

    Global location strategy is evolving at an accelerated pace, driven by escalating geopolitical tensions and the growing influence of AI in reshaping delivery models. These disruptions are fundamentally altering the global sourcing landscape, prompting enterprises, GBS…
  • Thematic Report
    Sep. 24, 2025

    Technology services have emerged as the backbone of modern enterprises and providers, powering customer engagement, operational agility, and competitive differentiation. As organizations fast-track their digital transformation journeys, the rapid adoption of technologies such as AI, generative…
  • Thematic Report
    Sep. 12, 2025

    In today’s dynamic talent landscape, organizations must continuously track both in-demand and emerging roles and skills to enable strategic workforce planning. Rising demand often signals heightened competition or increased attrition risk, making it critical to analyze…
  • Thematic Report
    Sep. 02, 2025

    The global AI chip market is expanding rapidly. As AI workloads become more complex and large scale, enterprises are demanding higher performance, lower latency, and integration capabilities that go beyond traditional compute approaches. Chip-level decisions are…
  • Viewpoint
    Aug. 29, 2025

    In July 2025, the US Senate introduced the bipartisan Keep Call Centers in America Act of 2025 bill. Although still pending, the bill signals a potentially significant policy shift designed to limit the offshoring of US…
  • Aug. 29, 2025

    AWS View the full Peak Matrix report
  • Aug. 29, 2025

    AWS View the full Peak Matrix report
  • PEAK Matrix®
    Aug. 25, 2025

    Cloud services are enabling mid-market enterprises to accelerate transformation and remain resilient amid macroeconomic challenges. Unlike large enterprises, mid-market organizations prioritize agility, speed, and efficiency, placing a premium on service models that deliver faster time-to-value and…

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