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  • State of the Market
    Aug. 07, 2019

    Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition from FinTechs. The industry is witnessing high growth of technology and digital adoption. Buyers now expect providers…
  • Provider Compendium
    June 25, 2019

    The mortgage BPS service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 20 service providers in the market. These include Accenture, Capgemini, Cognizant, Computershare Loan Services, Covius, DXC Technology, Exela Technologies, EXL, Firstsource, Genpact,…
  • State of the Market
    May 31, 2019

    The mortgage industry is going through an upheaval, with non-banks taking the lead from traditional banks and the origination volumes eroding. With non-banks becoming leaders in the market, the emphasis on providing a holistic customer experience…
  • Viewpoint
    Feb. 14, 2019

    The automation story in the banking sector has been going on for a while now, but are we seeing the banks adopting automation and its advance levels at the rate that expected? A lot of banks…
  • Provider Compendium
    Jan. 31, 2019

    The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 23 service providers in the market. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of…
  • PEAK Matrix®
    Jan. 11, 2019

    Mortgage BPO stands out as one of the largest submarkets within banking BPO. As regulatory bodies continue to increase their oversight on mortgage activities of banks, the role played by BPO has been gaining greater significance…
  • Provider Compendium
    Dec. 07, 2018

    The KYC-AML BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the market. These include Accenture, Capgemini, Cognizant, DXC Technology, Exela Technologies, EXL, Genpact, HCL Technologies, Infosys, Intelenet, KPMG,…
  • PEAK Matrix®
    Sep. 28, 2018

    The landscape for capital markets BPO is becoming increasingly competitive as service providers continue to evolve their capabilities, expand their footprint, and gain market share. The incorporated elements such as Robotic Process Automation (RPA), blockchain, and…
  • Provider Compendium
    Aug. 10, 2018

    The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Capgemini, Cognizant, Concentrix, Conduent, EXL, Firstsource, Genpact, HCL Technologies, Infosys, Intelenet, NIIT Technologies, NTT…
  • State of the Market
    July 06, 2018

    The push towards digital transformation becoming a priority for most of the banks has come from the need to find efficient ways to address the existing challenges in the industry, such as cost pressure, eroding top…
  • PEAK Matrix®
    June 22, 2018

    Know Your Customer – Anti-Money Laundering Business Process Outsourcing is slowly becoming a major focus area for most financial institutions (FIs). Increasing sophistication of money laundering activities, followed by an increasing severity of repercussions of being…

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