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  • Tech Launch Perspective
    Dec. 13, 2024

    UiPath announced new features under its agentic and intelligent automation capabilities at its FORWARD event, which took place October 21-24, 2024, in Las Vegas, United States. The event highlighted UiPath’s AI-led automation-related efforts across industries to…
  • Thematic Report
    Dec. 10, 2024

    Becoming a data-driven business is vital for improving stakeholder experiences and operational efficiencies. Manual techniques limit visibility into processes and tasks. Process mining analyzes structured data in processes, but user interactions with business applications go uncaptured.…
  • PEAK Matrix®
    Dec. 05, 2024

    With repetitive manual tasks straining limited resources and escalating labor costs, businesses are pressured to do more with less. Additionally, the growing complexity of business processes and rising customer expectations for speed and accuracy highlight the…
  • Market Insights™
    Nov. 26, 2024

  • Viewpoint
    Nov. 26, 2024

    As enterprises navigate today’s ever-evolving digital landscape, rapid time-to-value is increasingly essential to stay competitive. To drive efficiency, agility, and new business models, enterprises are investing in digital transformation initiatives, with generative AI emerging as a…
  • Tech Launch Perspective
    Nov. 20, 2024

    Celonis announced new features under its process intelligence capabilities at its Celosphere 2024 event, which took place October 23-24, 2024, in Munich, Germany. This release further strengthens Celonis’s AI and process intelligence-related efforts across industries to…
  • State of the Market
    Nov. 18, 2024

    Everest Group defines Digital Interaction Intelligence (DII) as an analytics product that offers a fact-based, technology-driven approach to understanding user interactions on various applications, particularly business applications. It captures user actions and metadata from multiple desktops…
  • PEAK Matrix®
    Nov. 11, 2024

    Businesses are streamlining processes and enhancing operational synergies between human and digital workers to improve operational efficiency and increase cost savings. They leverage process orchestration solutions that design, manage, and monitor end-to-end business processes, enabling greater…
  • Viewpoint
    Nov. 05, 2024

    While rapidly changing market dynamics disrupt legacy operations and business models, organizations leading in digital transformation are better positioned to respond to such disruptions. Consequently, enterprises are racing to adopt digital and automation initiatives to become…
  • Provider Compendium
    Oct. 15, 2024

    Digital Interaction Intelligence (DII) improves operational efficiency, enhances employee experience, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, gaining traction in various industries across geographies.…
  • PEAK Matrix®
    Oct. 08, 2024

    Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages. Intelligent automation platforms now drive end-to-end process automation, incorporating…
  • Thematic Report
    Aug. 23, 2024

    Enterprises are embracing Intelligent Automation (IA) technologies, signifying migration from standalone Robotic Process Automation (RPA) solutions to holistic automation strategies to achieve scalability. Technology providers have been instrumental in this transition by offering unified IA platforms…
  • State of the Market
    Aug. 19, 2024

    Process mining is a software product that analyzes process-related information from event logs generated by enterprise systems (ERP, CRM, etc.) to offer a fact-based approach to discover, monitor, and optimize as-is processes. It is a data-based…
  • PEAK Matrix®
    Aug. 13, 2024

    Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, which is gaining traction in various industries…
  • Viewpoint
    July 30, 2024

    To transform digitally, enterprises are adopting Intelligent Automation (IA) technologies to streamline operations and enhance customer experiences. Despite initial success with automating simple, high-volume tasks, many organizations struggle to scale these initiatives to more complex, long-running…
  • Provider Compendium
    July 09, 2024

    Process mining drives operational excellence and facilitates enterprises’ digital transformation initiatives. It analyzes process-related information, primarily from event logs that enterprise systems (ERP, CRM, etc.) generate, offering a fact-based approach to discover, monitor, and optimize as-is…
  • Tech Launch Perspective
    June 20, 2024

    At its PegaWorldiNspire event in Las Vegas, Nevada, on June 9-11, 2024, Pega announced the release of new features for its business transformation offering. This release strengthens Pega’s automation and analytical capabilities across industries to enhance…
  • PEAK Matrix®
    June 04, 2024

    Process mining analyzes process-related information from event logs generated by enterprise systems (Enterrpise Resource Planning (ERP), Customer Relationship Management (CRM), etc.), to offer a fact-based approach to discover, monitor, and optimize existing processes. It is one…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…

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