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PEAK Matrix® April 04, 2024
Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products PEAK Matrix® Assessments 2024
Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. IDP uses AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to… -
Webinar March 07, 2024
Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024
Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of… -
Thematic Report March 07, 2024
Webinar Deck: Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024
Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of… -
Viewpoint Feb. 16, 2024
Revolutionizing Contact Centers
In recent years, contact centers have transformed into strategic assets vital for high customer engagement. They foster relationships across diverse communication channels, including traditional calls, chatbots, and social media. Balancing cost-effective superior service with evolving employee… -
State of the Market Dec. 20, 2023
Navigating the Future of AI-powered Automation – Robotic Process Automation (RPA) State of the Market 2023
In recent years, enterprise adoption of automation technologies has been on the rise, with Robotic Process Automation (RPA) emerging as a key enabler of enterprise automation, adapting to organizations’ evolving needs. The emergence of generative AI… -
Viewpoint Dec. 20, 2023
Elevating Customer Engagement
Businesses, in their pursuit to establish a lasting influence on customers, are striving to create connected experiences. To maintain customer engagement, businesses must prioritize personalization and, more importantly, provide contextual information during key moments in the… -
Provider Compendium Dec. 08, 2023
Robotic Process Automation (RPA) – Technology Provider Compendium 2023 – Update
The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world marked by rising inflation, economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortage. Amid these uncertainties, corporate executives are increasingly adopting… -
Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
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Market Insights™ Nov. 10, 2023
Task Mining Evolution – Advances in Capabilities and Business Impact | Market Insights™
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Market Insights™ Nov. 10, 2023
Digital Interaction Intelligence (DII) Use Cases | Market Insights™
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Market Insights™ Nov. 10, 2023
Digital Interaction Intelligence (DII) | Market Insights™
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Viewpoint Nov. 10, 2023
Accelerating Digital Transformation and Driving Business Success: the Crucial Role of Process Mining in the Life Sciences Industry
The life sciences industry is rapidly evolving due to macroeconomic shifts, regulatory changes, and increasing competition. These changes have also presented multiple challenges with regard to raw material management, drug efficacy, adherence to safety norms, and… -
Harpreet Makan, Practice Director at Everest Group, spoke with theCUBE at the UiPath FORWARD event during an exclusive broadcast to discuss the effects of automation on enterprise technology and the future of AI in business. “We…
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Viewpoint Oct. 27, 2023
The Future of Work: Navigating the Trifecta of People, Processes, and Technology
In the past few years, Shared Service Centers (SSCs) / Global Business Services (GBS) organizations have dramatically evolved their roles. They have become transformation engines for their global organizations, delivering a competitive advantage and shaping the… -
Market Insights™ Oct. 05, 2023
Continuous Discovery and Intelligent Automation Life Cycle, From Discovery to Monitoring | Market Insights™
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Market Insights™ Oct. 05, 2023
Continuous Discovery and Intelligent Automation Requires a Mindset Change | Market Insights™
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PEAK Matrix® Oct. 05, 2023
Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2023
The post-pandemic era marks a pivotal period for organizations worldwide, as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages. In the face of these multifaceted… -
State of the Market Sep. 29, 2023
Maximizing Business Value through User Interactions Data – Task Mining State of the Market 2023
Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the… -
Provider Compendium Sep. 21, 2023
Task Mining – Technology Provider Compendium 2023
Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations' digital transformation journeys. It offers a data-driven approach to process optimization and automation, hence, the technology is gaining rapid…
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