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Showing 95 results
  • Blog
    April 24, 2025

    I’m stumped. Our business process outsourcing brethren have the global business dance moves in goods in spades. They know how to set up and operate a center. They’ve proved their professionals can transform processes and continually…
  • Blog
    April 10, 2025

    You studied finance, computer science, engineering, general business, or even liberal arts in undergraduate school. You slogged through an MBA. Your employer sent you to leadership courses. You may have even paid for a global business…
  • Blog
    Feb. 26, 2025

     I’m not an aficionado of science fiction, but I dimly remember (and haven’t seen) a 1957 film called “The Incredible Shrinking Man.” The story follows Scott Carey, an ordinary man who is exposed to a mysterious radioactive…
  • Thematic Report
    Feb. 17, 2025

    As a supplement to GBS Architectures: One Size Does Not Fit All, we are publishing a comprehensive data book that explores GBS architectures’ core dimensions and vectors. While the main report highlights seven key insights, this…
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…
  • Feb. 03, 2025

    The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…
  • Thematic Report
    Jan. 31, 2025

    For over three decades, Global Business Services (GBS) has been a key operational model designed to align with enterprise needs. A complex interplay of enterprise power structures, scale, and functional priorities shapes GBS architectures. Since GBS…
  • Blog
    Jan. 23, 2025

    Suddenly the GBS world has seemingly latched onto a new discussion topic—the rise of global capability centers or GCCs. Indian newspapers are rife with articles about this erstwhile hottest trend in IT/ITES services. A class of…
  • Conference
    Jan. 23, 2025

    The Pragmatic Edge: Global Impact The next chapter of Everest Group Engage is coming to London, March 31 – April 1, 2025. Building on the momentum of the 2024 event, Everest Group Engage 2025 — London…
  • Blog
    Jan. 17, 2025

    I once woke up to an announcement on the radio that the bank whose business services operations I was leading was being sold to a mega-banking major. Notwithstanding the fact that I reported to one of…
  • Jan. 07, 2025

    Suddenly the GBS world has seemingly latched onto a new discussion topic – the rise of global capability centers or GCCs. Indian newspapers are rife with articles about this erstwhile hottest trend in IT/ITES services. A…
  • Viewpoint
    Dec. 06, 2024

    The Indian Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, driven by innovation and regulatory compliance. This viewpoint examines key technology trends reshaping the industry, including AI, cloud computing, blockchain, and automation, which are…
  • Dec. 03, 2024

    I know Europeans are different to North Americans. They don’t drink super-sized Slurpies. Shops may close at 6 pm. Every household doesn’t have a three-car garage. And they don’t lavish lights on their houses at Christmas.…
  • LinkedIn Live
    Nov. 21, 2024

    The global business services (GBS) landscape is evolving rapidly, and the industry is asking critical questions, including: How are peers structuring their GBS organizations? Is the landlord model gaining momentum? What role do Global Process Owners…
  • Market Insights™
    Nov. 21, 2024

  • Market Insights™
    Nov. 21, 2024

  • Blog
    Oct. 16, 2024

    I recently took one of those unplug-and-unwind holidays but made it only eight days before I craved a serious conversation. So I rang my good friend, the always-wise Fred Simoes of Cargill, for some food for…
  • Blog
    Sep. 25, 2024

    Earlier this month I had two of those eleventh-hour conversations with leaders who were about to sign onto gigs reviving GBS models. I was familiar with each company’s revolving door of leaders, the quality of the…
  • LinkedIn Live
    Sep. 11, 2024

    How can you best put generative AI to work for your business, and what are the real-world applications for this emerging technology ? Join Everest Group experts Suseel Menon, Practice Director, and Ashish Sehdev, Vice President,…
  • Thematic Report
    Sep. 02, 2024

    Speculation about compensation in GBS and shared services remains significant. Some leaders believe that changing companies automatically guarantees a substantial increase in rewards, while others think that North American enterprises have much deeper pockets than their…

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