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  • Thematic Report
    July 22, 2015

    Introduction Rapid device & application proliferation, technology disruptions, globalization of businesses, and burgeoning IT costs are pushing enterprises to invest in radical service desk optimization initiatives. Everest Group believes that a carefully implemented “shift-left” strategy can…
  • PEAK Matrix®
    June 15, 2015

    INTRODUCTION Today’s enterprise workplace is characterized by a strong focus on improving the overall end-user experience by offering secure and on-demand access to applications and data across the devices of choice, based on the individual personas…
  • Thematic Report
    March 26, 2015

    Introduction Renewals and recompetes provide an opportunity for non-incumbent players to expand their wallet share amidst disruptive factors such as saturation, slowing growth rate, and newer and more agile competitors. It also allows buyers a chance…

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