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  • July 03, 2025

    Agent Architectures
  • July 03, 2025

    AI Agents
  • June 27, 2025

    Process Orchestration Learn more about Service Optimization Technologies
  • June 20, 2025

    Why do protocols for AI agents matter now?The rise of Agentic AI marks a turning point in enterprise automation. Traditional automation technologies relied on predefined rules which worked well for static tasks, but struggled with ambiguity,…
  • PEAK Matrix®
    June 16, 2025

    A Process mining software analyzes process-related information, primarily from event logs generated by enterprise systems (ERP, CRM, etc.), to offer a fact-based approach to discover, monitor, and optimize as-is processes across various industries and process areas.…
  • Viewpoint
    June 04, 2025

    Organizations must remain agile and efficient amid changing customer expectations, technology advances, and workforce dynamics. To gain a competitive edge, they are accelerating digital transformation initiatives by adopting digital enablers and automation. However, many continue to…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • State of the Market
    Feb. 21, 2025

    Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as modeling processes, managing business rules, designing user interfaces to capture/present data, managing the hybrid workforce of enterprises,…
  • Provider Compendium
    Dec. 27, 2024

    Process orchestration enables businesses to design, manage, and monitor end-to-end processes. They act as central control hub for Intelligent Automation (IA) technologies while enabling workflow distribution between human and digital workforce. The rise of generative AI…
  • Thematic Report
    Dec. 10, 2024

    Becoming a data-driven business is vital for improving stakeholder experiences and operational efficiencies. Manual techniques limit visibility into processes and tasks. Process mining analyzes structured data in processes, but user interactions with business applications go uncaptured.…
  • Conference
    Dec. 03, 2024

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Viewpoint
    Nov. 26, 2024

    As enterprises navigate today’s ever-evolving digital landscape, rapid time-to-value is increasingly essential to stay competitive. To drive efficiency, agility, and new business models, enterprises are investing in digital transformation initiatives, with generative AI emerging as a…
  • Tech Launch Perspective
    Nov. 20, 2024

    Celonis announced new features under its process intelligence capabilities at its Celosphere 2024 event, which took place October 23-24, 2024, in Munich, Germany. This release further strengthens Celonis’s AI and process intelligence-related efforts across industries to…
  • State of the Market
    Nov. 18, 2024

    Everest Group defines Digital Interaction Intelligence (DII) as an analytics product that offers a fact-based, technology-driven approach to understanding user interactions on various applications, particularly business applications. It captures user actions and metadata from multiple desktops…
  • PEAK Matrix®
    Nov. 11, 2024

    Businesses are streamlining processes and enhancing operational synergies between human and digital workers to improve operational efficiency and increase cost savings. They leverage process orchestration solutions that design, manage, and monitor end-to-end business processes, enabling greater…
  • Viewpoint
    Nov. 05, 2024

    While rapidly changing market dynamics disrupt legacy operations and business models, organizations leading in digital transformation are better positioned to respond to such disruptions. Consequently, enterprises are racing to adopt digital and automation initiatives to become…
  • Provider Compendium
    Oct. 15, 2024

    Digital Interaction Intelligence (DII) improves operational efficiency, enhances employee experience, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, gaining traction in various industries across geographies.…
  • State of the Market
    Aug. 19, 2024

    Process mining is a software product that analyzes process-related information from event logs generated by enterprise systems (ERP, CRM, etc.) to offer a fact-based approach to discover, monitor, and optimize as-is processes. It is a data-based…
  • PEAK Matrix®
    Aug. 13, 2024

    Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, which is gaining traction in various industries…
  • Viewpoint
    July 30, 2024

    To transform digitally, enterprises are adopting Intelligent Automation (IA) technologies to streamline operations and enhance customer experiences. Despite initial success with automating simple, high-volume tasks, many organizations struggle to scale these initiatives to more complex, long-running…

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