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  • Blog
    Feb. 09, 2018

    Unique, bold, unprecedented…those are just some of the words that describe Amazon’s announcement to establish a second headquarters in North America, with an end-state over the course of 10-15 years of 50,000 employees with an average…
  • Blog
    Jan. 26, 2018

    You might recall, back in December we identified digital agility as a key 2018 initiative. In that blog, we discussed how you can create business value by making things easy, reliable, and fast for your customers.…
  • In the News
    Jan. 25, 2018

    Amazon’s HQ2 bidding process has advanced to a shortlist of 20 locations. That narrowing field has some questioning how feasible creating a 50,000-person office from scratch will be for smaller contenders not known for their tech base. “When this first came out,…
  • Thematic Report
    Dec. 28, 2017

    While digital adoption has been part of the strategy of BFSI GICs for some time, its broad-based emergence in the past few years is offering a new and powerful tool to the GICs to create compelling…
  • Webinar
    Dec. 14, 2017

    Thursday,  December 14, 2017 | 11:00 a.m.  - 12:30 p.m. ET Register for the Virtual Roundtable Robotic Process Automation (RPA) offers great potential for efficiency and yet many organizations fail to move beyond a simple Proof…
  • Viewpoint
    Dec. 14, 2017

    Although India and the Philippines have been the most prominent delivery destinations, several next-wave locations have emerged with niche pockets of strengths and unique propositions in terms of cost structures, talent markets, and diverse risk profiles.…
  • Thematic Report
    Dec. 01, 2017

    We recently had an opportunity to catch up with Gautam Thakkar, CEO of SE2. Gautam has an interesting collection of experiences that provide insights on leveraging outsourcing to achieve differentiated value. He started his career as…
  • Blog
    Nov. 20, 2017

    In early November, Amazon announced that it will expand its presence in Vancouver from 1,000 jobs to 2,000 jobs by 2020. Although this did not receive nearly the same attention as Amazon’s request for proposals for…
  • In the News
    Nov. 09, 2017

    Reskilling employees rather than external hiring is a priority for organizations as new technology, especially artificial intelligence (AI), now demands new skills in information-technology and business-process management (IT-BPM) services. This view is backed by research from Everest Group,…
  • Nov. 07, 2017

    Research Managing Partner Eric Simonson will be a key speaker at this year's International IT-BPM Summit hosted in the Philippines. Eric will present and lead a panel discussion on the evolution of the future of work…
  • In the News
    Oct. 19, 2017

    The deadline for cities to apply to become Amazon’s second headquarters (or HQ2) is Thursday. While proposals have come from all over the map, it is unlikely that any metro area with fewer than 4 million…
  • Viewpoint
    Oct. 17, 2017

    On September 7, Amazon announced its intent to establish a second headquarters in North America – one that it states will be an equal to Seattle and that it expects to employ up to 50,000. It…
  • Location Spotlight
    Oct. 13, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Viewpoint
    Sep. 26, 2017

    In April 2016, the European Parliament adopted the European Union General Data Protection Regulation (GDPR, officially EU 2016/679), which will come into effect in May 2018. The regulation replaces the 1995 EU Data Protection Directive (DPD)…
  • Location Spotlight
    Aug. 28, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    Aug. 28, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    Aug. 25, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Webinar Deck
    Aug. 21, 2017

    As most of us know first hand, the global services industry is in the midst of interesting times. Disruptions, such as digital technologies, regulatory changes, and geo-political dynamics are challenging the way services are delivered as…
  • Viewpoint
    July 27, 2017

    The Brexit referendum, initiated in June 2016, saw the population of United Kingdom voting to exit the European Union. With several concerns raised by businesses in the aftermath, the contact center industry also found itself facing…
  • Viewpoint
    June 23, 2017

    On June 16, Amazon announced its intention to acquire Whole Foods for US$13.7 billion, signaling not only a commitment to expanding its retail ambitions, but also its belief in leveraging digital to transform business models. Given…

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