• Location Spotlight
    July 24, 2015

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    March 19, 2015

    Introduction Specific cities in nearshore UK (Scotland, Northern Ireland, and Ireland) are witnessing growing interest as delivery locations for contact center services, especially in order to serve UK clients. Cultural affinity and time-zone similarity with UK,…

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