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  • Viewpoint
    Feb. 13, 2019

    Global service delivery strategy is expected to change radically, driven by evolving market dynamics, cost and margin pressures, and environmental constraints. Increasingly, players have started to prepare location-based strategies to drive enterprise-wide transformation. However, a common pitfall…
  • Blog
    Jan. 28, 2019

    Supporting enterprises’ innovation agendas is no longer simply an opportunity for in-house shared services centers – what we call global in-house centers (GICs); it’s fast becoming a competitive imperative. And, contrary to popular perception, cracking the…
  • Pinnacle Model®
    Nov. 27, 2018

    The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs a unique opportunity to drive their enterprises’ digital agendas. While most GICs are in the early- to mid-stages of…
  • Location Spotlight
    Nov. 26, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Webinar Deck
    Oct. 16, 2018

    On October 16, Everest Group hosted a one-hour webinar titled, Is Your Shared Services Center / GIC Driving the Digital Agenda? Businesses around the globe are exploring and adopting digital services at a record pace, driven…
  • Accelerator
    Sep. 28, 2018

    RFP Template and Evaluation Toolkit is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us This RFP evaluation toolkit is designed to help sourcing and category managers prepare an…
  • Blog
    Sep. 17, 2018

    We recently conducted a deep analysis of the digital maturity of almost 60 shared services centers, (also referred to as GICs) across diverse industries and geographies, and disseminated summary findings through a series of round tables…
  • Location Spotlight
    Sep. 07, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Viewpoint
    Aug. 30, 2018

    The enterprise demand profile is increasingly becoming more dynamic, and enterprises are looking to restructure their service delivery models in accordance with this growth and evolution. While service providers continue to account for a larger share…
  • Location Spotlight
    Aug. 24, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    July 25, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Pinnacle Model®
    June 30, 2018

    This report is available only to GICs & Shared Services members. For information on membership or purchase, please contact usThe rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs…
  • Location Spotlight
    June 15, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • June 06, 2018

    Everest Group leaders will once again present at the 9th Annual ABSL conference held in Poland on June 6-8. Industry experts H. Karthik and Eric Simonson will participate in key sessions at the event. The theme…
  • Webinar Deck
    Feb. 19, 2018

    Many of us want to put 2017 quickly behind us – but let’s not move forward too hastily. For the global services industry, the year brought positive changes that are worth reviewing. Most interestingly, as an…
  • Location Spotlight
    Feb. 14, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    Feb. 12, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Blog
    Feb. 09, 2018

    Unique, bold, unprecedented…those are just some of the words that describe Amazon’s announcement to establish a second headquarters in North America, with an end-state over the course of 10-15 years of 50,000 employees with an average…
  • Blog
    Jan. 26, 2018

    You might recall, back in December we identified digital agility as a key 2018 initiative. In that blog, we discussed how you can create business value by making things easy, reliable, and fast for your customers.…
  • In the News
    Jan. 25, 2018

    Amazon’s HQ2 bidding process has advanced to a shortlist of 20 locations. That narrowing field has some questioning how feasible creating a 50,000-person office from scratch will be for smaller contenders not known for their tech base. “When this first came out,…

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