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  • Location Spotlight
    March 24, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    March 13, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Thematic Report
    Oct. 14, 2016

    Rising adoption of digital services is bringing fundamental shifts in GIC operating models. While GICs are striving to align their talent models with emerging business needs, there are still gaps that require GICs to recalibrate their…
  • Location Spotlight
    Aug. 12, 2016

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Thematic Report
    April 22, 2016

    Introduction India is the largest offshore IT services delivery location, both for IT service providers and Global In-house Centers (GICs). With almost 200,000 FTEs employed among GICs in the IT services space, and substantial plans for…
  • Blog
    Jan. 28, 2016

    Something big is stirring throughout the global in-house center (GIC) landscape. Across all industry verticals, GIC tech executives are rolling out a broad array of initiatives that place bold bets on new digital technologies, which they…
  • Thematic Report
    Jan. 20, 2016

    Introduction The global business environment is undergoing a significant change towards "digital," driven by a combination of factors – changing consumer demands, emerging of disruptive technology, reducing go-to-market time, and increasing pressure on margins. To thrive…
  • Location Spotlight
    Aug. 08, 2015

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Location Spotlight
    July 24, 2015

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    March 19, 2015

    Introduction Specific cities in nearshore UK (Scotland, Northern Ireland, and Ireland) are witnessing growing interest as delivery locations for contact center services, especially in order to serve UK clients. Cultural affinity and time-zone similarity with UK,…

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