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  • Thematic Report
    Oct. 14, 2016

    Rising adoption of digital services is bringing fundamental shifts in GIC operating models. While GICs are striving to align their talent models with emerging business needs, there are still gaps that require GICs to recalibrate their…
  • Location Spotlight
    Aug. 12, 2016

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Blog
    July 26, 2016

    We are often asked by enterprises how they can maximize the value received from their service provider. Traditional methods to ensure value include building in benchmarking and gain sharing clauses into contracts. While providing reassurance to…
  • Thematic Report
    April 22, 2016

    Introduction India is the largest offshore IT services delivery location, both for IT service providers and Global In-house Centers (GICs). With almost 200,000 FTEs employed among GICs in the IT services space, and substantial plans for…
  • Blog
    Jan. 28, 2016

    Something big is stirring throughout the global in-house center (GIC) landscape. Across all industry verticals, GIC tech executives are rolling out a broad array of initiatives that place bold bets on new digital technologies, which they…
  • Thematic Report
    Jan. 20, 2016

    Introduction The global business environment is undergoing a significant change towards "digital," driven by a combination of factors – changing consumer demands, emerging of disruptive technology, reducing go-to-market time, and increasing pressure on margins. To thrive…
  • Location Spotlight
    Aug. 08, 2015

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Location Spotlight
    July 24, 2015

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    March 19, 2015

    Introduction Specific cities in nearshore UK (Scotland, Northern Ireland, and Ireland) are witnessing growing interest as delivery locations for contact center services, especially in order to serve UK clients. Cultural affinity and time-zone similarity with UK,…
  • Blog
    May 31, 2011

    Have you ever stopped to think why cloud computing is at the center of any IT-related discussion? In our conversations with clients, from the boardroom to the line manager, cloud is sure to enter into the…
  • Blog
    April 27, 2011

    Amazon Web Services (AWS) recently announced several additional services including dedicated instances of Elastic Compute Cloud (EC2) in three flavors: on demand, one year reserved, and three year reserved. This should come as no surprise to those…
  • Blog
    April 21, 2011

    Cloud computing promises increased flexibility, faster time to market, and drastic reduction of costs by better utilizing assets and improving operational efficiency. The cloud further promises to create an environment that is fully redundant, readily available,…

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