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  • Blog
    Jan. 26, 2018

    You might recall, back in December we identified digital agility as a key 2018 initiative. In that blog, we discussed how you can create business value by making things easy, reliable, and fast for your customers.…
  • Thematic Report
    Dec. 28, 2017

    While digital adoption has been part of the strategy of BFSI GICs for some time, its broad-based emergence in the past few years is offering a new and powerful tool to the GICs to create compelling…
  • Viewpoint
    Dec. 14, 2017

    Although India and the Philippines have been the most prominent delivery destinations, several next-wave locations have emerged with niche pockets of strengths and unique propositions in terms of cost structures, talent markets, and diverse risk profiles.…
  • Location Spotlight
    Oct. 13, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    Aug. 28, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    Aug. 28, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    Aug. 25, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Viewpoint
    July 27, 2017

    The Brexit referendum, initiated in June 2016, saw the population of United Kingdom voting to exit the European Union. With several concerns raised by businesses in the aftermath, the contact center industry also found itself facing…
  • Location Spotlight
    June 12, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    June 06, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Blog
    May 30, 2017

    The GIC model has evolved significantly over the last decade, and is gearing up for the third wave of evolution – GIC 3.0, as some are calling it – driven by GICs’ strong desire to move…
  • Location Spotlight
    March 24, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Location Spotlight
    March 13, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Thematic Report
    Oct. 14, 2016

    Rising adoption of digital services is bringing fundamental shifts in GIC operating models. While GICs are striving to align their talent models with emerging business needs, there are still gaps that require GICs to recalibrate their…
  • Location Spotlight
    Aug. 12, 2016

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Thematic Report
    April 22, 2016

    Introduction India is the largest offshore IT services delivery location, both for IT service providers and Global In-house Centers (GICs). With almost 200,000 FTEs employed among GICs in the IT services space, and substantial plans for…
  • Blog
    Jan. 28, 2016

    Something big is stirring throughout the global in-house center (GIC) landscape. Across all industry verticals, GIC tech executives are rolling out a broad array of initiatives that place bold bets on new digital technologies, which they…
  • Thematic Report
    Jan. 20, 2016

    Introduction The global business environment is undergoing a significant change towards "digital," driven by a combination of factors – changing consumer demands, emerging of disruptive technology, reducing go-to-market time, and increasing pressure on margins. To thrive…
  • Location Spotlight
    Aug. 08, 2015

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Location Spotlight
    July 24, 2015

    Introduction Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition…

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