Our Market Insights™ offer intelligence from across the full spectrum of our research and consulting in concise, easily accessible infographics

November 25, 2020

COVID to Drive a Decline in the HRO Price Trend Index

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November 25, 2020

Category Strategy: Calculating Total Cost of Ownership

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November 25, 2020

Sourcing Decision Process: Make vs. Buy Sourcing Decisions Framework

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November 25, 2020

4 Steps to Creating an Informed Category Strategy

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November 24, 2020

Demand for Conversational Intelligent Virtual Agents (AVIs) is Surging

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November 24, 2020

Key CXM Market Lessons from the Pandemic

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November 24, 2020

Outsourcing in CXM Has Risen Post-Pandemic; Here’s Why

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November 24, 2020

Work at Home Agent Adoption Pre and Post COVID

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November 5, 2020

Organizations Are Seeking Service Provider Support for Blended Learning

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