Our Market Insights™ offer intelligence from across the full spectrum of our research and consulting in concise, easily accessible infographics

COVID to Drive a Decline in the HRO Price Trend Index

November 25, 2020

COVID to Drive a Decline in the HRO Price Trend Index

Category Strategy - Calculating Total Cost of Ownership (1)

November 25, 2020

Category Strategy: Calculating Total Cost of Ownership

Sourcing Decision Process - Make vs. Buy Sourcing Decisions Framework

November 25, 2020

Sourcing Decision Process: Make vs. Buy Sourcing Decisions Framework

4 Steps to Creating an Informed Category Strategy

November 25, 2020

4 Steps to Creating an Informed Category Strategy

Demand for Conversational Intelligent Virtual Agents (AVIs) is Surging

November 24, 2020

Demand for Conversational Intelligent Virtual Agents (AVIs) is Surging

Key CXM Market Lessons from the Pandemic

November 24, 2020

Key CXM Market Lessons from the Pandemic

Outsourcing in CXM Has Risen Post-Pandemic - Here’s Why

November 24, 2020

Outsourcing in CXM Has Risen Post-Pandemic; Here’s Why

Work at Home Agent Adoption Pre and Post COVID

November 24, 2020

Work at Home Agent Adoption Pre and Post COVID

Organizations Are Seeking Service Provider Support for Blended Learning

November 5, 2020

Organizations Are Seeking Service Provider Support for Blended Learning