"Everest Group's customized benchmarks provided the valuable insights we needed to optimize and strengthen our North American CXM operations and competitive positioning."
Head of CX Operations
Leading IT Enterprise
We provide data-driven insights to power your CX decisions
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Market insights
We draw on extensive CX data and deep market insights, giving you a unique advantage in understanding customer needs and market dynamics. -
Dedicated expertise
Our specialized team of CX analysts is committed to delivering actionable insights that enhance customer satisfaction and loyalty. -
Comprehensive support
From strategy to execution, we provide tailored guidance to help you overcome challenges and achieve measurable outcomes.
How we help leaders
We inform and empower CX leaders to achieve their critical goals by:
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Protecting customer data and turning it into better customer experiences
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Tackling the talent crunch while strengthening employee engagement
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Rethinking delivery models and location strategies to stay flexible and reduce risk
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Delivering more value while keeping costs in check
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Modernizing CX infrastructure to keep up with the rapid pace of change
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Anticipating what’s next, from customer expectations to emerging technologies
How we help
CX Excellence
With a focus on evolving requirements and engagement models, our CX Excellence program provides ongoing coverage of the CX market.
PEAK Matrix®
PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.
Pinnacle Model®
Compare talent strategies and benchmark against peers to maximize business impact and outcomes.
Why do clients choose Everest Group?
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CIO Leading global mining company“[Everest Group’s] ability to synthesize input from a variety of sources – or even people with different backgrounds and motivations – is really quite extraordinary.”
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Executive, Market Development & Insight Global service provider“The help was extremely timely and the quality we were looking for – this is what delights us and helps Everest Group to be a trusted partner.”
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VP of Market Intelligence and Insights Technology company“Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.”