We inform and educate CX leaders to support their critical goals.​

  • Securing customer data and using it to improve CX​
  • Navigating the talent crisis and improving EX​
  • Optimizing delivery models and location/site strategies and mitigating risks
  • Increasing value delivered and reducing cost of support​
  • Modernizing the CX infrastructure​
  • Anticipating future customer, industry, and technology trends (external lens)

We provide data-driven insights to power your CX decisions.​

  • Market Insights​

    We leverage the most extensive CX data sets in the industry, giving you a unique advantage in understanding customer needs and market dynamics.

  • Dedicated Expertise​

    Our specialized team of CX analysts is committed to delivering actionable insights that enhance customer satisfaction and loyalty.​

  • Comprehensive Support​

    From strategy to execution, we provide tailored guidance to help you overcome challenges and achieve measurable outcomes.​

Who is CX research for?

Our CX research is designed to help businesses that want to enhance their customer interactions, improve satisfaction, and foster loyalty. It is particularly valuable for companies aiming to stay competitive by understanding customer needs and market trends, whether they are in the early stages of CX development or optimizing existing operations.​

Ready to transform your CX strategy with Everest Group?

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The right tools for success

  • CX Excellence

    CX Excellence Customer Experience Research

    CX Excellence

    With a focus on evolving requirements and engagement models, our CX Excellence program provides ongoing coverage of the CX market.​

    Explore More
  • PEAK Matrix®​

    CX Excellence Customer Experience Research

    PEAK Matrix®​

    PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.​

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  • Pinnacle Model®​

    CX Excellence Customer Experience Research

    Pinnacle Model®​

    Compare talent strategies and benchmark against peers to maximize your enterprise’s impact.​

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Why do clients choose Everest Group?

"[Everest Group’s] ability to synthesize input from a variety of sources – or even people with different backgrounds and motivations – is really quite extraordinary."

CIO
Leading global mining company

"The help was extremely timely and the quality we were looking for – this is what delights us and helps Everest Group to be a trusted partner.​"

Executive, Market Development & Insight
Global service provider

"Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.​"

VP of Market Intelligence and Insights
Technology company

Join the conversation on CX

Engage with industry experts through webinars, workshops, and events designed to help you navigate CX challenges, improve customer loyalty, optimize operations, and reduce costs.

Events

10 AI Technologies That Will Reshape Enterprise Strategy by 2030 | LinkedIn Live

November 5, 2025

7 a.m. PST | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST

LinkedIn Live

1 hour

Conferences

Engage — London 2026

March 9-10, 2026

London, England

Events
Workplace Data: From Visibility to Value Everest Research

Workplace Data: From Visibility to Value Everest Research | Conference

Tuesday, October 28

4 pm - 8 pm | ET

The Cornell Club 6 E 44 Street New York

4 Hours

Events

The Economics of Renewal: Why Future Pressures Will Drive a Competitive Edge | Webinar

November 20, 2025

7 a.m. PST | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST

Webinar

1 hour

Let's Connect