Customer Experience (CX)

Transform your customer experience

Harness data-driven insights to improve customer loyalty and optimize operations

We inform and empower CX leaders to achieve their critical goals by:

Protecting customer data and turning it into better customer experiences
Tackling the talent crunch while strengthening employee engagement
Rethinking delivery models and location strategies to stay flexible and reduce risk
Delivering more value while keeping costs in check
Modernizing CX infrastructure to keep up with the rapid pace of change
Anticipating what’s next, from customer expectations to emerging technologies

Who is CX research for?

Our CX research is designed to help businesses that want to enhance their customer interactions, improve satisfaction, and foster loyalty. It is particularly valuable for companies aiming to stay competitive by understanding customer needs and market trends, whether they are in the early stages of CX development or optimizing existing operations.

Ready to transform your CX strategy?

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We provide data-driven insights to power your CX decisions

Market insights

We draw on extensive CX data and deep market insights, giving you a unique advantage in understanding customer needs and market dynamics.
Dedicated expertise

Our specialized team of CX analysts is committed to delivering actionable insights that enhance customer satisfaction and loyalty.
Comprehensive support

From strategy to execution, we provide tailored guidance to help you overcome challenges and achieve measurable outcomes.

How we help

The right tools for success

CX Excellence

With a focus on evolving requirements and engagement models, our CX Excellence program provides ongoing coverage of the CX market.

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PEAK Matrix®

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.

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Pinnacle Model®

Compare talent strategies and benchmark against peers to maximize business impact and outcomes.

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Complimentary research for our customer experience leaders

Make confident decisions powered by our tenacious research and expert guidance.

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Why do clients choose Everest Group?

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“[Everest Group’s] ability to synthesize input from a variety of sources – or even people with different backgrounds and motivations – is really quite extraordinary.”

CIO Leading global mining company

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“The help was extremely timely and the quality we were looking for – this is what delights us and helps Everest Group to be a trusted partner.”

Executive, Market Development & Insight Global service provider

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“Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.”

VP of Market Intelligence and Insights Technology company

“Everest Group’s customized benchmarks provided the valuable insights we needed to optimize and strengthen our North American CXM operations and competitive positioning.”

Ready to learn more about our CX support?

Talk to an Expert

Join the conversation on CX

Engage with industry experts through webinars, workshops, and events designed to help you navigate CX challenges, improve customer loyalty, optimize operations, and reduce costs