Realize business impact with industry-specific BPS strategies

Become a BPO ninja 

We have the data-derived insights and research to guide the optimization of your BPO strategy, including price benchmarking and sourcing models.

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focus on the business processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

Our continuum of services

Published Research

Build a case, substantiate, and validate.
Companies across industries rely on our high-value reports informed by industry-leading analytics and analysts to guide their strategies.


Our member clients benefit from a combination of published research, data sets, assessments, insights, and analyst inquiries. Through this access, our clients become some of the most sophisticated leaders in the world.

Custom Decision Support

Move forward with clear action.
When you need a light-touch engagement designed to give you insights to solve your problem or capitilize on an opportunity – we have your back.


You need to transform your service delivery to drive broad adoption and create sustainable value – we're the organization to help you on that journey.

Recent industry-specific Business Process Services reports

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Insurance Analytics and Insights (A&I) Third-party – Service Provider Compendium 2020

The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensiv[...]

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The Next Growth Frontier for RCM Service Providers: Looking beyond Initial Arbitrage Opportunities

Healthcare providers in the US are severely challenged by administrative inefficiencies, evident from[...]

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Banking BPS – Service Provider Compendium 2020

The Banking BPS – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 banking BPS service providers. In it, [...]

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Open Enrollment 2021 Primer: What to Expect and How to Navigate in the Wake of COVID-19

The US Open Enrollment Period (OEP) is that time of the year when potential members select or modify their healt[...]

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