Full Bio

Displaying 1-10 of 93

Events

Future-ready CX: How Brands Are Prioritizing Customers and AI Amid Disruption | LinkedIn Live

June 3, 2025

11:00 a.m. CDT | 12:00 a.m. EDT | 5:00 p.m. BST | 9:30 p.m. IST

LinkedIn Live

1 hour

Conferences

Navigating Tariff Turbulence: Accelerating AI-led Growth in UK&I & Europe

June 3, 2025

8am - 1pm BST

London

PEAK Matrix®
Trust and Safety Services PEAK Matrix® Assessment 2025
Trust & Safety

Trust and Safety Services PEAK Matrix® Assessment

by David Rickard and 2 others
Events
How Gen AI Can Redefine the Economics of CX

How Gen AI Can Redefine the Economics of CX | LinkedIn Live

Tuesday, March 18

9:30 am EST | 7:00 pm IST

Online event

1 hour

PEAK Matrix®
Key Strengths and Areas of Improvement for CXM Providers
CX / Customer Experience

Key Strengths and Areas of Improvement for CXM Providers | Market Insights™

by David Rickard and 5 others
Events

Unlock 2025: CX Opportunities You Can’t Ignore | LinkedIn Live

January 23, 2025

10:00 AM PT | 1:00 PM ET

LinkedIn Live

30 minutes

Market Insights™
Buyers’ Technology Priorities for CXM Services
CX / Customer Experience

Buyers’ Technology Priorities for CXM Services | Market Insights™

by David Rickard and 6 others
Market Insights™
Outsourced Digital CXM - Adoption Trends by Solution
CX / Customer Experience

Outsourced Digital CXM – Adoption Trends by Solution | Market Insights™

by David Rickard and 6 others
Market Insights™
Current-State-of-Gen-AI-Adoption-Role-of-Third-party-Providers-in-Gen-AI-Implementation-2048x1072

Current State of Gen AI Adoption – Role of Third-party Providers in Gen AI Implementation | Market Insights™

by David Rickard and 2 others
LinkedIn Live

Trust & Safety: Pushing the Technological Frontier | LinkedIn Live

On-Demand LinkedIn Live

1 hour