Based in London, Sarah serves European clients across our global services research areas. Her key areas of expertise include Service Optimization Technology, including Service Delivery Automation (SDA), Robotic Process Automation (RPA) and Artificial Intelligence; Analytics; IT infrastructure management; and cloud. Sarah offers more than 20 years of experience in global services in a variety of capacities. She is popular speaker at industry venues, a frequent blogger, and has an active Twitter following. Please take a moment to learn more about Sarah’s background and her work. Follow her on Twitter at @SarahBurnett.
Published studies
- Europe Digital Adoption Survey – Is Your Digital Strategy Plateauing? – Application and Digital Services Market Report | Dec 2015
- Independent Testing Services PEAK Matrix Europe-focused Assessment and Profile | Sep 2015
Viewpoints
- HR Analytics in Europe: A Patchwork Landscape | Sep 2015
- Global Location Insights: Western Europe “Banking” on Poland | March 2015
Blogs
- The Dullest Business Process Could be a Winner in the Automation Contest
- Pervasive Artificial Intelligence in Software: Trends & Impact on Outsourcing
- Capgemini Acquires IGATE to Power North American Ambitions
- Capita’s German Gambit
Upcoming research highlights
- The Market for Artificial Intelligence Technology in Service Delivery Automation – A Market Report
- The Impact of Automation on Contract Pricing
- FIT Matrix™ of Testing Automation Tools
Upcoming speaking events
- NOA Service Delivery Automation SIG, London | Feb 11, 2016
- Expert speaker on Blue Prism Webinar | Apr 6, 2016
- ProcureCon Indirect Europe, Amsterdam | May 10 – 12, 2016
