Analyst Relations Newsletter | Talent Spotlight

Sarah_Burnett_Photo-ColorBased in London, Sarah serves European clients across our global services research areas. Her key areas of expertise include Service Optimization Technology, including Service Delivery Automation (SDA), Robotic Process Automation (RPA) and Artificial Intelligence; Analytics; IT infrastructure management; and cloud. Sarah offers more than 20 years of experience in global services in a variety of capacities. She is popular speaker at industry venues, a frequent blogger, and has an active Twitter following. Please take a moment to learn more about Sarah’s background and her work. Follow her on Twitter at @SarahBurnett.

Published studies



Upcoming research highlights

  • The Market for Artificial Intelligence Technology in Service Delivery Automation – A Market Report
  • The Impact of Automation on Contract Pricing
  • FIT Matrix™ of Testing Automation Tools

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