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  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • PEAK Matrix®
    Sep. 26, 2025

    As businesses continue to expand across borders, effectively managing payroll for a globally dispersed workforce has become increasingly complex. Everest Group’s latest research addresses this challenge by thoroughly examining Multi-country Payroll (MCP) solutions, assessing how providers…
  • State of the Market
    Aug. 05, 2025

    Rewards and Recognition (R&R) programs are central to cultivating exceptional Employee Experiences (EX), enhancing engagement, and driving organizational success. By acknowledging achievements and fostering meaningful connections, these programs address employee dissatisfaction and intense talent competition. The…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • Provider Compendium
    May 20, 2025

    Rewards and Recognition (R&R) programs are central to cultivating exceptional employee experiences, enhancing engagement, and driving organizational success. These programs have become essential in addressing employee dissatisfaction and intense talent competition by acknowledging achievements and fostering…
  • April 30, 2025

    To the Human Resources (HR) leaders experiencing déjà vu with every new crisis, this is your reminder: you are not alone, and you are more critical than ever before, as our analysts have explained below. Reach out to…
  • State of the Market
    March 21, 2025

    Multi-country Payroll (MCP) providers are essential partners for enterprises managing global payroll complexity. They go beyond traditional payroll management, offering tailored services to meet evolving business needs. By delivering integrated solutions, enterprises can centralize operations, standardize…
  • March 07, 2025

    Language Translation Products View the Full Report
  • Tech Provider Spotlight
    Jan. 31, 2025

    Organizations face several challenges managing multilingual communication within Customer Experience Management (CXM), including high costs, operational inefficiencies, and inconsistent translation quality. These issues often obstruct delivering seamless, culturally relevant, and accurate interactions across diverse customer bases.…
  • PEAK Matrix®
    Jan. 21, 2025

    Rewards and Recognition (R&R) programs are central to cultivating exceptional employee experiences, enhancing engagement, and driving organizational success. These programs have become essential in addressing employee dissatisfaction and intense talent competition by acknowledging achievements and fostering…
  • Provider Compendium
    Dec. 03, 2024

    Over the years, payroll has transformed from a purely transactional to a more strategic function, creating a demand for multi-dimensional, one-stop-shop solution providers. This evolution has led to a gamut of other services, rendered through strategic…
  • Blog
    Nov. 13, 2024

    In today’s fast-evolving customer experience (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency.  Nowhere is this truer than in contact centers, where data from customer interactions fuels everything…
  • Market Insights™
    Nov. 06, 2024

  • State of the Market
    Oct. 25, 2024

    Conversational AI encompasses advanced technologies, such as intelligent virtual agents, chatbots, voice assistants, and agent assist tools, designed to facilitate human-like interactions between businesses and customers. These solutions leverage natural language processing and machine learning to…
  • PEAK Matrix®
    Oct. 10, 2024

    As businesses expand globally, Multi-country Payroll (MCP) complexities can become overwhelming. Payroll providers play a vital role in addressing these challenges by offering comprehensive solutions that extend beyond accurate and timely pay. By leveraging automation and…
  • Viewpoint
    Sep. 17, 2024

    The digital Customer Experience Management (CXM) market is growing rapidly, particularly in the Philippines. Digital CXM leverages digital concepts and advanced analytics, automation solutions, Conversational AI (CAI), cloud-based contact centers, omnichannel solutions, and customer experience (CX)…
  • Blog
    Aug. 27, 2024

    The landscape of Customer Experience Management (CXM) has witnessed a remarkable transformation within the advent of Generative AI (generative artificial intelligence). Based on periodic comprehensive studies conducted by Everest Group with customer experience (CX) leaders from…
  • Viewpoint
    June 05, 2024

    Over the past year, gen AI has garnered significant attention due to innovations such as ChatGPT. Powered by Large Language Models (LLMs), gen AI enables human-like conversations. It has broad applications, particularly within Intelligent Automation (IA),…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…

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