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  • NEW
    Blog
    Aug. 03, 2026

    In Part 1 of this series, Why the Migration Clock Has Already Started, we explained why Banking, Financial Services and Insurance (BFSI) enterprises cannot wait for a formal mandate to begin their Post-quantum Cryptography (PQC) migration and estimated a roughly US$7 billion spending opportunity across the top…
  • Blog
    July 21, 2026

    Current state of cryptography in BFSI  Banks, insurers, and capital markets enterprises have been using cryptography for a long time across every important part of their business. It protects everything from mobile payments to complex trading platforms and third-party connections.  …
  • Viewpoint
    June 23, 2026

    Retail and Consumer Packaged Goods (RCPG) enterprises are undergoing a major transformation as data becomes central to business performance, customer engagement, and operational decision-making. Rapid growth across omnichannel commerce, direct-to-consumer models, connected stores, and AI-driven interactions…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Blog
    April 09, 2026

    Retail store operations are undergoing a structural reset. What was once centered on physical store efficiency and standardized processes is now being redefined by intelligent orchestration, data-driven decision-making, and integrated service ecosystems. Retailers are no longer…
  • Provider Recognition
    April 07, 2026

    The Everest Group Top 50™ Store Services Providers 2026 report delivers a comprehensive, data-driven analysis of leading providers delivering store services to the retail industry. This report presents an objective ranking of providers based on multiple…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Voice of the Customer
    Jan. 02, 2026

    Retail and Consumer Packaged Goods (CPG) enterprises are rapidly evolving their technology agendas in response to shifting consumer behavior, economic uncertainty, and the need for greater operational resilience. As digital transformation initiatives mature, enterprises increasingly rely…
  • Market Insights™
    Dec. 10, 2025

  • Market Insights™
    Dec. 10, 2025

  • Market Insights™
    Dec. 10, 2025

  • Webinar Deck
    Dec. 05, 2025

    Retail and CPG leaders are entering a new phase of sharper, smarter investments. After a year of tightened budgets and transformation fatigue, 2026 is bringing renewed focus on where technology can truly drive margin and growth.…
  • Tech Provider Spotlight
    Nov. 21, 2025

    As macroeconomic challenges such as inflation and tariff volatility persist, Revenue Growth Management (RGM) has become a strategic priority for retail and CPG enterprises seeking sharper execution and sustainable profitability. Once a tactical function, RGM is…
  • Blog
    Nov. 20, 2025

    The latest earnings season for leading Consumer Packaged Goods (CPG) companies underscores a familiar reality: volume growth remains pressured, while value growth continues to hold. Reach out to discuss this topic in depth. As illustrated in the…
  • Blog
    Nov. 20, 2025

    Accenture has just snapped up Superdigital, a US social and influencer agency that will slot into Accenture Song. The move is more than Mergers & Acquisitions (M&A) churn: it’s a clear bet that social-first creativity, community…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Blog
    Nov. 07, 2025

    How service providers can partner with Global Capability Centers (GCCs) to shape the next frontier of Retail and Consumer Packaged Goods (RCPG) transformation  Technology is evolving faster than ever, redefining how consumers live, shop, and engage with brands. The RCPG…
  • Event
    Nov. 05, 2025

      Retail and CPG leaders are entering a new phase of sharper, smarter investments. After a year of tightened budgets and transformation fatigue, 2026 is bringing renewed focus on where technology can truly drive margin and…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Thematic Report
    Nov. 03, 2025

    Enterprises are increasingly turning to Order Management System (OMS) platforms to manage rising omnichannel commerce complexities. This report explores how modern OMS solutions have evolved from transactional tools into strategic orchestration engines, enabling enterprises to handle…

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