• Event
    Oct. 23, 2025

    In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics…
  • In July 2025, the US Senate introduced the bipartisan Keep Call Centers in America Act of 2025 bill. Although still pending, the bill signals a potentially significant policy shift designed to limit the offshoring of US…
  • Viewpoint
    July 16, 2021

    This viewpoint examines the cloud transformation journey for healthcare enterprises to operate more efficiently and resiliently. With increasing interest in a connected healthcare ecosystem and enterprise digitalization following the pandemic, cloud transformation has gained substantial traction…