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  • NEW
    Thematic Report
    Aug. 06, 2026

    Enterprise communications are no longer limited to business telephony, video meetings, and employee messaging. Unified Communications and Collaboration (UCC) platforms are becoming critical operating layers that connect employees, customers, applications, devices, communication data, and AI-enabled workflows.…
  • Executive Briefs
    July 21, 2026

    Enterprise software procurement has moved beyond comparing features, demos, implementation fit, and predictable licensing models. As AI-enabled platforms interpret unstructured information, recommend actions, update records, automate workflows, and execute multistep processes, buyers must assess both the…
  • PEAK Matrix®
    July 09, 2026

    Process mining software analyzes process-related information, primarily event logs from Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to a fact-based approach for discovering, monitoring, and optimizing existing processes across industries and process areas.…
  • Thematic Report
    May 19, 2026

    As customer relationships become increasingly data-driven, CRM platforms are evolving beyond contact, account, and pipeline management into enterprise operating layers that connect sales, marketing, service, customer data, analytics, and automation. This shift has made CRM selection…
  • Provider Compendium
    May 14, 2026

    Intelligent Document Processing (IDP) products are used across business functions and industries to reduce costs, automate document-intensive workflows, improve straight-through processing, strengthen compliance, and enhance customer and employee experiences. These products continue to evolve as enterprises…
  • Executive Briefs
    May 04, 2026

    Enterprises are facing increasing pressure to strengthen supplier risk management amid rising geopolitical, regulatory, cybersecurity, and Environmental, Social, and Governance- (ESG) related risks. As supply chains become more complex, organizations are turning to AI to improve…
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…
  • Roundtable
    March 19, 2026

    As insurance organizations contend with mounting cost pressures, geopolitical uncertainty, and rapid advances in AI, traditional approaches to technology and operations sourcing are proving insufficient. Insurers are rethinking how they engage external service providers and structure…
  • PEAK Matrix®
    March 16, 2026

    Agentic AI refers to AI systems engineered to autonomously interpret business objectives, decompose them into sequenced sub-tasks, and execute coordinated actions to drive measurable outcomes. Unlike rule-based automation that relies on deterministic workflows or copilots that…
  • Blog
    Feb. 09, 2026

    Everest Group partnered with Sourcing Industry Group (SIG) to host the SIG India Summit in Bengaluru on 28 January 2026, engaging with a room full of India-based Sourcing and Vendor Management leaders. Across discussions, one thing was consistent: leaders are…
  • Roundtable
    Jan. 29, 2026

    As insurance organizations contend with mounting cost pressures, geopolitical uncertainty, and rapid advances in AI, traditional approaches to tech and ops sourcing are proving insufficient. Insurers are increasingly rethinking how they engage external service providers and…
  • Webinar Deck
    Jan. 28, 2026

    As outsourcing portfolios expand and supplier ecosystems grow more complex, the Vendor Management Organization (VMO) plays an increasingly critical and challenging role. Fragmented ownership, inconsistent governance, limited technology, and poor visibility continue to cause significant value…
  • LinkedIn Live
    Jan. 08, 2026

    Cloud marketplaces were transforming the future of IT sourcing, and procurement leaders who embraced this shift gained a powerful strategic advantage. By streamlining vendor onboarding, accelerating procurement cycles, and enabling more flexible consumption models, marketplaces delivered…
  • Webinar
    Dec. 15, 2025

    As outsourcing portfolios expand and supplier ecosystems grow more complex, the Vendor Management Organization (VMO) plays an increasingly critical and challenging role. Fragmented ownership, inconsistent governance, limited technology, and poor visibility continue to cause significant value…
  • Viewpoint
    Oct. 24, 2025

    Enterprises are rapidly exploring agentic AI to create more autonomous, context-aware workflows. While initial efforts have focused on single-agent systems, these often fall short in adaptability, reliability, and scale. Multi-agent systems represent the next frontier, enabling…
  • Tech Launch Perspective
    Sep. 25, 2025

    Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia…
  • State of the Market
    Sep. 22, 2025

    Process mining software analyzes process-related information from event logs generated by ERP, CRM, and other enterprise systems to offer a fact-based approach to discover, monitor, and optimize as-is processes. It is a data-based approach to process…
  • Provider Compendium
    Aug. 01, 2025

    Process mining drives operational excellence and facilitates enterprises’ digital transformation initiatives. By analyzing event logs from enterprise systems such as ERP and CRM, it offers a fact-based approach to discover, monitor, and optimize as-is processes. The…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • State of the Market
    June 27, 2025

    Intelligent Document Processing (IDP) uses AI to capture, categorize, and extract data from various document types for further processing. This typically non-invasive solution can integrate with internal applications, systems, and other automation platforms. IDP technology providers…

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