• Thematic Report
    July 22, 2026

    Healthcare providers are increasingly viewing Revenue Cycle Management (RCM) operations outsourcing as a strategic capability that supports revenue optimization, operational resilience, and long-term growth. Financial pressures, persistent workforce shortages, reimbursement complexity, and growing adoption of AI…
  • Blog
    July 08, 2026

    BT and Verizon have combined their international enterprise operations into a 50:50 Joint Venture (JV). The business brings together US$4 billion in revenue, more than 3,000 customers, operations across 180 countries, and a US$625 million equalization payment…
  • PEAK Matrix®
    July 08, 2026

    Enterprises continue to retain mainframes for mission-critical workloads that demand resilience, security, performance, and transaction integrity. Rather than replacing these platforms, organizations are increasingly investing in modern mainframe services that enhance and extend retained environments through…
  • PEAK Matrix®
    July 02, 2026

    Mainframe modernization has become a strategic priority as enterprises seek to reduce run costs, address legacy talent constraints, and unlock digital business models without disrupting core systems. The market is shifting from rehost-led programs toward phased,…
  • Tech Provider Spotlight
    June 16, 2026

    As enterprises scale AI training and inference workloads, the network is becoming a direct AI infrastructure performance enabler rather than a supporting layer. Traditional cloud and data center fabrics were built for generalized traffic and are…
  • Blog
    June 05, 2026

    A new phase in AI-era enterprise networking  For years, telecom providers focused on connectivity, while hyperscalers controlled cloud platforms, that separation is now fading.    Lumen’s acquisition of Alkira is more than a cloud networking deal; it signals a broader shift in…
  • PEAK Matrix®
    April 15, 2026

    Healthcare providers are navigating sustained financial pressures driven by rising labor costs, reimbursement uncertainty, and increasing patient financial responsibility. In this environment, revenue cycle management has become central to maintaining financial stability and improving cash flow…
  • Provider Compendium
    Feb. 05, 2026

    AI adoption, automation, and increasingly stringent data residency and sovereignty requirements are reshaping enterprise cloud strategies and elevating private cloud’s role. Selective workload repatriation, regulatory pressures, and hybrid-first IT operating models are accelerating the shift toward…
  • Voice of the Partner
    Dec. 15, 2025

    Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive…
  • Blog
    Dec. 03, 2025

    Telecommunication providers and Global System Integrators (GSIs) are entering a new phase of strategic convergence driven by evolving market dynamics and rapid technology advances. Both types of providers face growing pressures to evolve, and their collaboration is emerging as a key pathway to strengthen competitiveness and unlock new revenue growth opportunities.  Telcos are experiencing sustained margin pressures as connectivity-led business models become…
  • Blog
    Dec. 03, 2025

    According to a recent Everest Group study, 58% of telecom enterprises have not moved their Artificial Intelligence (AI) pilots to production. Why? Most telecom operators are focused on where to implement AI, but leading AI adopters show that true success lies in how to implement AI.   But…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • PEAK Matrix®
    Nov. 19, 2025

    The rise of AI and automation are making private cloud adoption central to enterprise IT strategies. Selective repatriation of workloads, sovereignty mandates, and hybrid-first strategies are accelerating the shift toward controlled, secure environments. Enterprises are increasingly…
  • Blog
    Nov. 10, 2025

    Why traditional observability is breaking down:   Enterprises today are generating more telemetry than ever, often analyzing over a trillion metrics a day across millions of devices. Yet, despite this data abundance, less than 25% of the enterprises report full-stack observability, and most of them struggle to stitch together insights across…
  • Innovation Watch
    Oct. 31, 2025

    Enterprises are increasingly facing RoI scrutiny, talent gaps, and increased operational risks from AI and have shifted expectations from traditional monitoring offering passive dashboards to faster detection, diagnosis, and resolution. AI-powered observability moves beyond legacy monitoring…
  • Aug. 20, 2025

    IT Investments View the full report
  • State of the Market
    Aug. 05, 2025

    The global IT services for telecom market is growing slowly, driven by macroeconomic headwinds, regulatory complexities, market saturation, and an increasingly complex cyber-risk landscape. Despite these challenges, telecom enterprises are ramping up investments in AI-enabled operations,…
  • July 15, 2025

    Action Plan
  • Payment Model View the full report
  • Payment Model View the full report

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