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  • Blog
    July 08, 2026

    Customer service technology has usually been priced around seats, interactions, or platform use. Salesforce began challenging that model with Agentforce, which launched with pricing starting at US$2 per conversation. With Agentforce Help Agent, Salesforce is extending that approach…
  • Market Insights™
    June 16, 2026

  • Market Insights™
    June 16, 2026

  • Market Insights™
    June 16, 2026

  • Webinar
    June 08, 2026

    CRM strategies are being reconsidered, but are you ready?  Many companies are finding that their CRM strategy no longer reflects how customer engagement and service delivery actually happen across the business. Sales, marketing, and service teams are increasingly working across disconnected systems, while AI copilots and autonomous agents are reshaping how customer…
  • R&D Strategic Technology Outlook
    June 05, 2026

    The obesity therapeutics market is undergoing a significant transformation as innovations shift from conventional weight-loss interventions toward precision, mechanism-driven therapies that target the underlying biological drivers of obesity. As obesity is increasingly recognized as a chronic…
  • Tech Provider Spotlight
    May 25, 2026

    Voice remains a critical channel for Customer Experience Management (CXM), particularly for high-volume, urgent, complex, or sensitive interactions. However, traditional voice operations continue to face challenges such as demand volatility, long wait times, fragmented systems, inconsistent…
  • Viewpoint
    May 20, 2026

    Enterprises are seeking to improve customer outcomes while managing cost-to-serve, fragmented processes, and rising service complexities. Agentic AI addresses these challenges by enabling autonomous workflow execution within the contact center, with the ability to interpret context,…
  • Webinar
    May 15, 2026

    AI investment in CX is surging. Real impact is not. Rising expectations, tighter budgets, and an increasingly tangled vendor landscape are forcing a shift toward agentic AI and new ownership models. Yet most organizations remain stuck…
  • Technology Awareness Deep Dive
    May 13, 2026

    The nutricosmetics industry is significantly transforming from traditional ingestible supplements focused on beauty enhancement to advanced, science-driven solutions targeting underlying biological pathways. Positioned at the intersection of nutrition, biotechnology, and personal care, nutricosmetics are increasingly enabling…
  • Blog
    May 05, 2026

    Modern contact centers do not have a data problem, rather they have a decision-speed problem. Critical operational data is abundant, but answers still move through dashboards, analysts, and disconnected tools, often too slowly. As contact center…
  • Blog
    May 05, 2026

    Amazon Connect has never really struggled with capability. It has consistently been strong on scalability, flexibility, and deep integration within the Amazon Web Services (AWS) ecosystem. If you needed a cloud-native contact center platform that could…
  • State of the Market
    April 27, 2026

    This report analyzes the transformation in outsourced sales from fragmented, activity-led execution to integrated, outcome-driven revenue systems. It highlights how enterprises are shifting toward pipeline-backed growth, AI-enabled decisioning, and tighter alignment across sales, marketing, and operations.…
  • Technology Awareness Deep Dive
    April 27, 2026

    Over the past decade, Cell and Gene Therapies (CGTs) have evolved significantly in terms of safety and efficacy, demonstrating their ability to rectify, replace, or reprogram diseased biology at its source. However, despite growing clinical validation…
  • Blog
    April 24, 2026

    For over two decades, global Customer Experience (CX) delivery has been anchored in the core principle of cost optimization. The largest and the most effective tool enterprises have used to that end has been through offshore…
  • Technology Application Deep Dive
    April 23, 2026

    Digital Therapeutics (DTx) represent a rapidly evolving class of evidence-based interventions that leverage software as a medical device to prevent, manage, or treat medical conditions through behavioral modification, personalized feedback, and continuous data-driven support. Unlike general…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Discovery
    March 24, 2026

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Blog
    March 23, 2026

    Over the past two years, Artificial Intelligence (AI)-native has become a near-universal positioning across Software-as-a-Service (SaaS) providers. Nearly every platform across Customer Experience (CX), sales and enterprise workflows now claims that AI is central to how it delivers value.  However, to get a sense of a more measured…

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