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Showing 19 results
  • PEAK Matrix®
    July 31, 2025

    The global capital markets operations landscape is rapidly advancing as institutions seek to serve a fast-growing pool of wealth, pension, and alternative asset investors while maintaining margin pressure and heightened regulatory scrutiny. Demand from asset and…
  • Thematic Report
    Aug. 07, 2020

    In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Viewpoint
    March 28, 2019

    The roles of both Finance & Accounting (F&A) operations and the CFO have changed significantly over the past few years. Given the significance and criticality of finance function, there are multiple next-generation digital levers in development…
  • Viewpoint
    July 25, 2018

    Big ticket M&A deals in the contact center space are grabbing the headlines. Closely following the recent news of Teleperformance’s acquisition of Intelenet, SYNNEX Corporation announced its acquisition of Convergys with the intent of integrating it…
  • Thematic Report
    Nov. 03, 2017

    The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo on both the demand- and supply-side of the market. Enterprises are expecting not only…
  • Provider Compendium
    Sep. 26, 2017

    The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
  • PEAK Matrix®
    July 05, 2017

    The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo in the supply as well as demand landscape – enterprises are expecting not only…
  • Thematic Report
    June 19, 2017

    The HR industry is undergoing a sea of change. Emphasis on employee experience has increased multi-fold. An increasing number of enterprises are now looking to leverage new-age concepts of cloud, mobility, and analytics to better engage…
  • Thematic Report
    Nov. 23, 2016

    The Human Resource Outsourcing (HRO) market, which has traditionally been one of most outsourced business processes, grew at a rate of ~8% in 2015. Within the broader market, payroll outsourcing continued to be the largest market…
  • Viewpoint
    July 07, 2016

    The global business environment is undergoing fundamental shifts driven by economic, demographic, regulatory, and technological changes. These shifts are disrupting existing business models and creating new ones, and Business Process Services (BPS) is no exception. From…
  • Viewpoint
    July 07, 2016

    As we noted in part one Unlocking Next-Generation Value through Technology-Embedded Business Process Services | Part 1 The What and Why of this two-part report, the global business environment is experiencing major shifts as a result…
  • Thematic Report
    June 30, 2016

    The Multi-country Payroll Outsourcing (MCPO) market is among the fastest growing markets in the Human Resource Outsourcing (HRO) space. It is also one of the most competitive markets. The Multi-Country Payroll Platform (MCPP), which underpins this…
  • Thematic Report
    April 14, 2016

    Introduction As the realities of the global business environment change, the Business Process Service (BPS) industry is also under pressure to transform. Buyers are increasingly demanding results beyond cost reduction and operational efficiencies. They want BPS…
  • Thematic Report
    Oct. 28, 2015

    Executive Summary Today enterprises are challenged by tectonic shifts in nearly every aspect of their businesses – economic, technology, demographic, and consumer preferences to name a few. To help them meet these challenges, organizations are adopting…
  • Thematic Report
    Feb. 26, 2015

    On February 26, Everest Group hosted an insightful one-hour webinar during which our industry experts shared their analysis of the technology and the market for automating the delivery of business processes which we broadly refer to…