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  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Blog
    Feb. 21, 2022

    With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. To learn how banking GBS organizations have evolved to become best-in-class…
  • Thematic Report
    Aug. 31, 2021

    The Banking, Financial Services, and Insurance (BFSI) industry is the largest employer of the offshore/nearshore Global Business Services (GBS) delivery model, employing approximately 35% of the total GBS Full Time Equivalents (FTEs) across 500+ centers. The…
  • Accelerator
    Nov. 25, 2020

    This report is available only to GBS & Shared Services members. For information on membership, please contact us Global banking, financial services, and insurance firms are modernizing their IT systems by adopting enterprise platforms to create…
  • Thematic Report
    Aug. 07, 2020

    In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
  • Webinar Deck
    July 23, 2020

    On July 23, Everest Group hosted a webinar titled, "Insourcing: New Motives and Best Practices for Success." As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing model…
  • Blog
    July 01, 2020

    Transformation has become an imperative for all industries, more so during the unprecedented COVID-19 pandemic. A majority of our clients have highlighted the increasing pressure to manage their margins and balance their long-term vision and strategy…
  • Blog
    April 15, 2020

    Automation CoEs in Global Business Services (GBS) centers or Shared Services Centers (SSCs) have evolved over time. Mature GBS adopters of automation have made conscious decisions around the structure and governance CoEs, evolving to extract maximum…
  • Accelerator
    March 30, 2020

    This report is available only to GICs & Shared Services members. For information on membership, please contact us GICs have a unique view that enables them to see their organizations both from the outside looking in…
  • Blog
    Dec. 05, 2019

    Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Location Spotlight
    Oct. 11, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…
  • Blog
    Sep. 26, 2019

    Shared Services Centers (SSCs) – what we refer to as Global In-house Centers (GICs) – need to achieve breakeven to be financially viable. The breakeven equation is straightforward: the point at which total labor arbitrage (the…
  • Blog
    Sep. 18, 2018

    Clients considering establishing a shared services center – or what we refer to as a Global In-house Center (GIC) – to deliver services, almost invariably ask us how successful the model is and whether it delivers…
  • Accelerator
    Sep. 13, 2018

    The GIC Setup Guide is available only to Strategic Outsourcing & Vendor Management and GIC & Shared Services members. For information on membership, please contact us As companies look to join the Do-It-Yourself (DIY) bandwagon through…
  • Location Spotlight
    Aug. 17, 2018

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Blog
    Aug. 09, 2018

    There are two primary commercial options – or export-oriented schemes – available to GICs looking to export IT/ITES services from India. One is setting up a 100 percent Export Oriented Unit (EOU) under the Software Technology…
  • Viewpoint
    Jan. 11, 2018

    Today, "customer-centricity" is the single most significant aspect of product development and service delivery. GICs, a quintessential part of the global service delivery ecosystem, are cognizant of this fact, and many are looking to achieve customer…
  • Viewpoint
    March 23, 2017

    Assessing relative differences in productivity across locations is of significant relevance to firms that leverage an integrated global delivery model across offshore, nearshore, and onshore locations. In addition, the looming prospect of increasing barriers to offshoring/nearshoring,…

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