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  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Provider Compendium
    May 17, 2024

    In the product engineering space, software remains the largest expense, although its growth has slowed recently. This deceleration is largely due to economic headwinds, such as decreased consumer confidence and tighter budgets, which have made enterprises…
  • State of the Market
    Feb. 07, 2024

    The automotive sector is experiencing accelerated growth due to the convergence of global sustainability imperatives, heightened consumer expectations for efficient and safer vehicles, and rapid technological advancements. In this dynamic environment, the automotive industry is shifting…
  • Provider Compendium
    Oct. 25, 2023

    The automotive industry stands at an inflection point where global sustainability concerns, increasing consumer demands, and rapid technological advances are propelling rapid growth. In this dynamic landscape, the focus is shifting from conventional mobility solutions to…
  • Blog
    Sep. 25, 2023

    The ongoing strike by the United Auto Workers (UAW), the biggest union in the US automotive industry, has ramifications on auto production, costs, and supply chains. In this blog, we explore the impact of the UAW…
  • PEAK Matrix®
    Sep. 06, 2023

    The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth. In this dynamic landscape, the focus is shifting from conventional mobility…
  • Thematic Report
    Aug. 07, 2020

    In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
  • Blog
    April 15, 2020

    Automation CoEs in Global Business Services (GBS) centers or Shared Services Centers (SSCs) have evolved over time. Mature GBS adopters of automation have made conscious decisions around the structure and governance CoEs, evolving to extract maximum…
  • Blog
    Dec. 05, 2019

    Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Location Spotlight
    Oct. 11, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…