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  • Thematic Report
    May 20, 2026

    The dynamic IT-BP services industry presents opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on IT-BP…
  • Thematic Report
    May 13, 2026

    The dynamic IT-BP services industry presents both opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on…
  • Viewpoint
    Feb. 23, 2026

    The global third-party IT-BP services industry closed CY2025 in a state of cautious stabilization after navigating persistent volatility. Early resilience, driven by modernization demand and cost-efficiency mandates, gave way to renewed uncertainty amid macroeconomic disruption, regulatory…
  • Thematic Report
    Jan. 29, 2026

    The dynamic IT and Business Process Services (BPS) industry presents opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly…
  • Thematic Report
    Dec. 19, 2025

    The dynamic IT-BP services industry presents both opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on…
  • Sep. 04, 2025

    Enterprises facing persistent volatility are turning to Global Capability Centers (GCCs) to secure cost visibility, delivery resilience, and scalable capabilities. As demand accelerates, the priority is speed and accountability: ready-to-run models with standardized platforms, built-in automation,…
  • Thematic Report
    July 29, 2025

    The dynamic IT-BP services industry presents opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on IT-BP…
  • Viewpoint
    July 07, 2025

    After months of speculation, Capgemini announced that it has entered into an agreement to  acquire WNS for US$3.3 billion. Under the definitive transaction agreement, Capgemini will pay  $76.50 per share, representing a 17% premium over WNS’s closing share price on Friday, July  4, 2025.    This Everest Group viewpoint highlights the key positives of the Capgemini–WNS combination,  particularly in terms of complementarity across industry verticals, geographies, and service  offerings, as well as enhanced business scalability. These benefits are expected to bolster the  combined entity’s competitive positioning against other leading broad-based IT-BPS providers.  The analysis also sheds light on potential challenges beyond integration, including timing,  cultural alignment, and value premium justification. Finally, it explores the implications for  enterprise clients, both existing and prospective, as well as the broader impact on the IT-BPS  industry. 
  • July 07, 2025

    What happenedAfter months of speculation, Capgemini announced that it has entered into an agreement to acquire WNS for US$3.3 billion. Under the definitive transaction agreement, Capgemini will pay US$76.50 per share, representing a 17% premium over…
  • Thematic Report
    July 04, 2025

    The dynamic IT-BP services industry presents both opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on…
  • May 20, 2025

    Global services in 2025 are about strategic optionality, staying agile, staying invested in high potential areas like artificial intelligence (AI) and Global Capability Centers (GCC), and navigating uncertainty with a steady hand rather than a hopeful sprint. Reach…
  • Event
    May 08, 2025

    As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from.…
  • Webinar Deck
    May 08, 2025

    As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from.…
  • Thematic Report
    April 11, 2025

    The US tariffs implemented on April 2, 2025, have generated uncertainty within the industry; however, a prompt 90-day suspension of most country-specific tariffs indicates the willingness of US administrations to engage in negotiations. This report provides…
  • Webinar
    Feb. 20, 2025

    MEMBERS ONLY: To access this webinar, become an Everest Group member. Our full membership services can be found here: Memberships - Everest Group Watch Everest Group experts Ronak Doshi, Partner, Rajesh Ranjan, Managing Partner, and Prashant Shukla,…
  • Webinar Deck
    Feb. 20, 2025

    Watch Everest Group experts Ronak Doshi, Partner, Rajesh Ranjan, Managing Partner, and Prashant Shukla, Vice President for an exclusive, members-only deep dive into the IT-BP services industry growth outlook for CY 2025. Designed exclusively for our…
  • Thematic Report
    Jan. 29, 2025

    The dynamic IT-BP services industry presents both opportunities and challenges for service providers, requiring them to possess an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused…
  • Viewpoint
    Jan. 20, 2025

    The global IT-BPS industry navigated a turbulent 2024, characterized by uncertainty and a cautious business climate. Optimizing costs dominated the year’s agenda, driving high deal volumes but delivering limited revenue growth. Although growth trends gained momentum…
  • Thematic Report
    Oct. 30, 2024

    The dynamic IT-BP services industry presents opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused on IT-BP…
  • Executive Briefs
    Sep. 27, 2024

    The Service Provider Health Check is a quarterly report that evaluates leading IT-BP providers’ financial and operational health. It empowers enterprises with key insights to assess provider resilience, helping them make decisions for RFP evaluations, contract…

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