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  • Conference
    May 19, 2026

    Date: June 3, 2026 Location: Shangri-La The Fort, Manila We’re a Knowledge Partner  Everest Group will be attending the GC3 Summit in the Philippines as a proud Knowledge Partner. Industry leaders will attend to discuss how Global Capability Centers (GCCs)…
  • Provider Compendium
    May 14, 2026

    Intelligent Document Processing (IDP) products are used across business functions and industries to reduce costs, automate document-intensive workflows, improve straight-through processing, strengthen compliance, and enhance customer and employee experiences. These products continue to evolve as enterprises…
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…
  • LinkedIn Live
    March 23, 2026

    The GCC transformation narrative was dominated by AI, innovation, and large-scale change agendas. Yet on the ground, enterprises continued to depend on GCCs for consistency, reliability, and execution confidence. As transformation aspirations accelerated, many organizations began…
  • PEAK Matrix®
    March 16, 2026

    Agentic AI refers to AI systems engineered to autonomously interpret business objectives, decompose them into sequenced sub-tasks, and execute coordinated actions to drive measurable outcomes. Unlike rule-based automation that relies on deterministic workflows or copilots that…
  • Blog
    Jan. 08, 2026

    The Global Capability Center (GCC) model is no longer an experiment. It is real, scaled, and deeply embedded in how global enterprises operate today. There is little doubt about that anymore.  The model itself will continue. That is not the question.   But…
  • Webinar
    Dec. 17, 2025

    GBS 2026: The Convictions Shaping Tomorrow’s Priorities - As rapid AI disruption, evolving operating models, and shifting talent dynamics reshape the global landscape, GBS leaders face urgent questions about where to focus now to stay ahead.…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Blog
    Nov. 04, 2025

    I keep hearing a familiar statement in leadership meetings: “As AI scales, we’ll need fewer entry-level hires.” It sounds logical. Automation takes over repetitive tasks. Senior professionals handle the complex work. The base of the pyramid…
  • Viewpoint
    Oct. 24, 2025

    Enterprises are rapidly exploring agentic AI to create more autonomous, context-aware workflows. While initial efforts have focused on single-agent systems, these often fall short in adaptability, reliability, and scale. Multi-agent systems represent the next frontier, enabling…
  • LinkedIn Live
    Oct. 23, 2025

    Everest Group Engage is heading to Bengaluru on November 13, 2025, bringing together Global Capability Center (GCC) and Global Business Services (GBS) executives, industry experts, and thought leaders from around the world. Join Anne-Claire Javelle, Head of…
  • Tech Launch Perspective
    Sep. 25, 2025

    Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia…
  • State of the Market
    Sep. 22, 2025

    Process mining software analyzes process-related information from event logs generated by ERP, CRM, and other enterprise systems to offer a fact-based approach to discover, monitor, and optimize as-is processes. It is a data-based approach to process…
  • Viewpoint
    Sep. 08, 2025

    GCCs are at an inflection point, having moved well beyond their traditional role as centers of cost efficiency and delivery excellence. They now possess strong adjacencies with business teams, deep domain and customer context, and are…
  • Event
    Aug. 18, 2025

    Everest Group is the Research Partner for the Shared Services Forum (SSF) Annual GCC Conclave 2025. Join Bharath M, Vice President at Everest Group, who will be speaking at the SSF Annual GCC Conclave. Bharath will…
  • Provider Compendium
    Aug. 01, 2025

    Process mining drives operational excellence and facilitates enterprises’ digital transformation initiatives. By analyzing event logs from enterprise systems such as ERP and CRM, it offers a fact-based approach to discover, monitor, and optimize as-is processes. The…
  • July 24, 2025

    Global Capability Centers
  • July 24, 2025

    Delivery Hub View the full report
  • July 24, 2025

    Global Capability Center View the full report
  • State of the Market
    June 27, 2025

    Intelligent Document Processing (IDP) uses AI to capture, categorize, and extract data from various document types for further processing. This typically non-invasive solution can integrate with internal applications, systems, and other automation platforms. IDP technology providers…

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