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  • Blog
    July 08, 2026

    Artificial Intelligence (AI) is having its moment. After years of cautious skepticism, pilot-stage overhang, and boardroom debates, the conversation has moved beyond experimentation. Enterprises are no longer asking whether to deploy agents, they are now asking how fast they can scale them across their entire workflow estate. However, speed comes at a price and almost nobody is doing the math.   The warning signs…
  • See Us At
    May 08, 2026

    Join Ankit Gupta, Vice President at Everest Group, to explore how organizations can align stakeholders, define measurable success, and minimize value leakage to drive more effective transformation outcomes. Register now Key points to explore: Defining transformation…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Blog
    April 10, 2026

    For years, the software and services industries operated within a clear division of roles: software defined what could be done by codifying capabilities and workflows, while services determined how it was implemented and operated at scale through human effort.  Growth for tech services firms scaled predictably with…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Blog
    Feb. 27, 2026

    Partnership announcements between Systems Integrators (SIs) and frontier Artificial Intelligence (AI) platforms such as Anthropic and OpenAI are accelerating. The pattern matters more than the press releases. It signals a new ecosystem taking shape: one that could reshuffle the services industry in ways that feel uncomfortably familiar. …
  • Blog
    Feb. 11, 2026

    For decades, Systems Integrators (SIs) have built their businesses around scale, of talent, delivery capacity, and execution rigor. This model aligned well with an enterprise environment where value creation was closely tied to human effort, predictable workflows, and linear…
  • Viewpoint
    Jan. 09, 2026

    As customer expectations continue to rise, enterprises are moving beyond transactional customer support to more experience-led service models. This Viewpoint analyzes the evolving role of human agents within technology-driven Customer Experience (CX) environments, emphasizing that automation…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • Blog
    Dec. 30, 2025

    Coforge has announced definitive agreements to acquire Encora from Advent International, Warburg Pincus, and other minority shareholders for an enterprise value of US$2.35 billion. Coforge will fund the US$1.89 billion equity value through a preferential allotment, under which Encora’s shareholders will hold ~20% stake in the…
  • Provider Compendium
    Dec. 19, 2025

    Enterprises worldwide are racing to unlock AI-driven productivity, insight, and growth, but most still run mission-critical applications on legacy, siloed environments that cannot support modern AI pipelines. As priorities shift from cost takeout and cloud adoption…
  • Provider Compendium
    Dec. 16, 2025

    Enterprises are increasingly adopting low-code platforms to speed up application development, modernize legacy systems, and enable greater collaboration between IT and business teams. By simplifying development through visual tools and reusable components, low-code platforms help organizations…
  • Provider Compendium
    Dec. 15, 2025

    Enterprises are rapidly adopting AI-native approaches to application development, embedding AI capabilities directly into business system architecture. This shift moves beyond traditional software builds, enabling intelligent automation, real-time personalization, and data-informed decisions across use cases such…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Provider Compendium
    Nov. 12, 2025

    Conversational AI (CAI) and AI agents are transforming enterprise-customer engagement, evolving from scripted chatbots to intelligent, autonomous systems capable of real-time, human-like interaction. This shift is driven by rapid advances in voice AI, multimodal interfaces, and…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Provider Compendium
    Nov. 03, 2025

    Customer Experience Management (CXM) is entering a new evolutionary phase – one defined by AI-native execution. This report explores how leading providers are responding to a rapidly shifting market where intelligent systems can not only predict…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • PEAK Matrix®
    Sep. 30, 2025

    Conversational AI is transforming enterprise-customer interactions, evolving beyond legacy scripted chatbots and IVR systems to deliver intelligent, contextually aware experiences. With rising enterprise investments in voice AI, organizations are enabling natural, human-like conversations that reflect tone,…

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